從管理和運營的角度看it-wenkub.com
2025-01-10 18:38 本頁面
【正文】 2023年 1月 2023/1/312023/1/312023/1/311/31/2023 1業(yè)余生活要有意義，不要越軌。 2023/1/312023/1/312023/1/31Tuesday, January 31, 2023 1知人者智，自知者明。 2023/1/312023/1/312023/1/312023/1/31 楊柳散和風(fēng)，青山澹吾慮。 2023/1/312023/1/312023/1/312023/1/311/31/2023 1意志堅強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。 2023/1/312023/1/31Tuesday, January 31, 2023 很多事情努力了未必有結(jié)果，但是不努力卻什么改變也沒有。 2023年 1月 31日星期二 2023/1/312023/1/312023/1/31 1比不了得就不比，得不到的就不要。 2023/1/312023/1/312023/1/311/31/2023 6:13:08 PM 1以我獨沈久，愧君相見頻。從管理和運營的角度看 IT 4. MOF 過程模型 從管理和運營的角度看 IT系列講座介紹 ? 1. MOF簡介 ? 2. MOF理論基礎(chǔ) 上 ? 3. MOF理論基礎(chǔ) 下 ? 4. MOF過程模型 ? 5. MOF團(tuán)隊模型 ? 6. MOF風(fēng)險管理原則 今日議程 ? MOF過程模型概述 ? 變更象限 ? 操作象限 ? 支持象限 ? 優(yōu)化象限 MOF過程模型概述 過程模型的作用 ? The MOF process model ? Facilitates consistent IT service management across service solutions ? Establishes a structure for IT functions, processes, and procedures ? Represents a life cycle approach Basic Model Concepts ? Release life cycle ? Quadrants(象限 ) ? Operations management reviews (OMRs) ? Service management functions (SMFs) ? 過程模型的準(zhǔn)則 ? 結(jié)構(gòu)化體協(xié)結(jié)構(gòu) ? 快速生命周期 ? 評估驅(qū)動管理 ? 嵌入式風(fēng)險管理 Release Life Cycle ? The circle and arrows represent the concept of the iterative life cycle of a service solution ? MOF focuses on the service solution as the central “unit of work” MOF Process Model Quadrants ? Process model has four quadrants ? Changing quadrant – assesses impact of and implements changes ? Operating quadrant – operates, maintains, and manages service solutions ? Supporting quadrant – identifies and corrects incidents and problems ? Optimizing quadrant – evaluates, models, and improves service solutions ? Each quadrant has a unique mission of service MOF Operations Management Reviews ? Key management checkpoints that structure quality and measurement into the service solution release life cycle ? Eventbased and intervalbased management reviews(兩種類型 ) ? Eventbased ? Release approved review ? Release readiness review ? Intervalbased ? Operations review ? Service level agreement review MOF Service Management Functions ? Underlying processes and procedures within each MOF quadrant that support the mission of service for that quadrant ? 20 SMFs that are arranged in one of four MOF quadrants ? Each SMF’s primary mission supports home quadrant, but crossquadrant in nature SMF, Processes, Procedures, and Tasks Service Management Function Process 1 Process 2 Process 3 Procedure 1 Procedure 2 Task 1 Task 2 MOF SMFs and ITIL Overlay Service Level Management Financial Management Service Continuity Mgt Availability Management Capacity Management Workforce Management Change Management Configuration Management Release Management System Administration Security Administration Service Monitoring Control Job Scheduling Network Administration Directory Services Admin Print/Output Management Storage Management Service Desk Incident Management Problem Management These SMFs were either created as new or significantly expanded upon by MOF 變更象限 Changing Quadrant – Mission of Service ? Mission of service: the effective introduction of approved changes into the IT environment quickly and with minimal disruption of service ? Changes in technologies, systems, applications, hardware, tools, etc. ? Changes in processes and in roles and responsibilities ? Constituent obje
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