【正文】 ecutive member行政人員on the floor在與會者席上 Be present at…出席。會議be absent from…缺席。會議Unit 19 Service survey服務調查head office / head quarters總部 A TV talk show電視訪談follow – ups 售后，后續(xù)，跟蹤服務 Be carefree with our products對我們產品無后顧之憂 build a good relationship with customers與顧客建立良好關系 A customer satisfaction survey 顧客滿意度調查 questionnaire問卷調查 Followup survey 電子郵件作回訪調查doortodoor service 上門服務Support service輔助服務wellestablished具有良好聲譽的 Customer interviewer客服調研員customer service clerk客服人員 Contract employees合同工migrant employees外來務工人員 Candidate申請人，應聘者，候選人Job promotion工作提升，晉升 benefit package福利待遇 Update skills技術的提高hold accountable for對。負責任 positive image滿意的印象positive attitude正確的工作態(tài)度 The spirit of teamwork團隊精神distribution of job assignment 工作任務分配 Public address公共廣播體系PICC中國人民保險公司 Field report實地調查報告test report試驗報告 Experiment report實驗報告progress report進度報告 Market report市場報告feasibility report可行性報告 Budget report預算報告Seven in ten / seven out of ten / seventy percent百分之七十 A majority of大多數(shù)a minority of少部分 a proportion of A to B is x : yA與B之比為X比YUnit 21 Telemarketing電話推銷Telemarketer電話推銷員 Office Suppliers corporation辦公用品公司 Evergreen Convention Center常青會議中心 Hold / stage a training meeting舉行培訓會議 Develop a roundtheclock meeting program推出24小時會議計劃 Handout materials分發(fā)材料meeting package會議套餐 Evening sessions晚上的課training sessions培訓課Name badge胸卡，銘牌meet one’s demand滿足要求 Offer you a special discount給您關于。特價 Onceinalifetime deal千載難逢的機會broadband cable Internet 寬帶網 Put us on the “do not call” list把我們的電話列入“免干擾” 電話名單中 Proceed to rip him a new one繼續(xù)騙他購買新品種 At low mortgage rates低息抵押貸款credit risk信用，信貸風險 Condo/ flat / apartment 公寓a Fabulous Low Rate Offer 提供低息貸款 Pro 贊成 con 反對neutral 中立Drum up business招攬生意 build up customer awareness 增加對客戶的了解 Confirm consent明確表示同意imply consent默許，默認 Get…in stock有現(xiàn)貨delivery time交貨期 The Department of Health 健康部salary before tax稅前工資 Starve of information迫切需要各種信息 a little white lie善意的謊言 Sewing machine縫紉機washing machine洗衣機 For sale待售on sale出售off sale打折銷售 on display陳列樣品概不出售order form定貨單 Goods No./ Item No./ Name of Products / Name of Commodities貨名 Unit price單價Total Amount總金額 Number / Quantity數(shù)量Discount折扣Unit 23 Complain about sth to sb / make a plaint about… to…向某人抱怨某事 Claim pensation/ make(raise, file, lodge)a claim against sb for sth索賠 Association 消費者協(xié)會the Tourist Board旅游局 Sue sb for sth起訴 Take responsibility for / be responsible for負責任 Back me up / back up my story支持我的說法Oneday tour to Zhouzhuang周莊一日游 Please rest assured that/ You may rest assured that / You may take it請放心 Forward sth to sb把。轉交。return a product to a store退貨 Look forward to weling you again期待您再次光臨 Be disappointed to learn遺憾地得知the Complaints Department 投訴中心 Exchange a product for another one 換貨return … for refund退貨（退錢）On the label標簽上price tag價格標簽 Trade mark商標What a ripoff 價格太高，真是敲竹杠 On clearance / clearance sale清倉（處理品）clear the stock清倉 Insure / cover the goods against …對商品（貨物）投保。險 Compensate the insured for his loss賠償投保人損失 Cash a check 兌現(xiàn)支票，得到賠償Convict sb of/sb be convicted of …宣判某人有某罪 Sentence sb to … /sb be sentenced to …判某人某刑Unit 25 A job interview工作面試a job seeker / hunter求職者 A job agent招聘人hunting pany獵頭公司 An interviewer面試人an interviewee應試人 A job vacancy空職ad campaign廣告宣傳活動 Be overqualified資歷過高，大材小用be qualified to do the job 夠格 Be petent at /as/ in合格，稱職make a difference有影響，起作用 Make insightful ments發(fā)表獨到見解put a positive attitude to sth對。抱積極態(tài)度 Be sufficiently motivated to get the job done well很想把這份工作做好 Be positive about / be confident of yourself and your ability堅信自己的能力 Chief accountant總會計師thankyou note/ letter感謝信 Be serious about the job 對工作認真 Marketing Assistant position 營銷助理職務 Explore the marketing potential of…開拓。市場潛力 Market share市場份額design web page設計網頁 Promote product on web 網上推銷get in … first首先介入這一領域 Establish oneself as an industry leader成為行業(yè)領頭羊 Market research市場調研l(wèi)ongterm product promotion plan產品長期促銷計劃 be offered the position被錄用了