【正文】 ecutive member行政人員on the floor在與會(huì)者席上 Be present at…出席。會(huì)議be absent from…缺席。會(huì)議Unit 19 Service survey服務(wù)調(diào)查head office / head quarters總部 A TV talk show電視訪談follow – ups 售后，后續(xù)，跟蹤服務(wù) Be carefree with our products對(duì)我們產(chǎn)品無后顧之憂 build a good relationship with customers與顧客建立良好關(guān)系 A customer satisfaction survey 顧客滿意度調(diào)查 questionnaire問卷調(diào)查 Followup survey 電子郵件作回訪調(diào)查doortodoor service 上門服務(wù)Support service輔助服務(wù)wellestablished具有良好聲譽(yù)的 Customer interviewer客服調(diào)研員customer service clerk客服人員 Contract employees合同工migrant employees外來務(wù)工人員 Candidate申請(qǐng)人，應(yīng)聘者，候選人Job promotion工作提升，晉升 benefit package福利待遇 Update skills技術(shù)的提高h(yuǎn)old accountable for對(duì)。負(fù)責(zé)任 positive image滿意的印象positive attitude正確的工作態(tài)度 The spirit of teamwork團(tuán)隊(duì)精神distribution of job assignment 工作任務(wù)分配 Public address公共廣播體系PICC中國人民保險(xiǎn)公司 Field report實(shí)地調(diào)查報(bào)告test report試驗(yàn)報(bào)告 Experiment report實(shí)驗(yàn)報(bào)告progress report進(jìn)度報(bào)告 Market report市場(chǎng)報(bào)告feasibility report可行性報(bào)告 Budget report預(yù)算報(bào)告Seven in ten / seven out of ten / seventy percent百分之七十 A majority of大多數(shù)a minority of少部分 a proportion of A to B is x : yA與B之比為X比YUnit 21 Telemarketing電話推銷Telemarketer電話推銷員 Office Suppliers corporation辦公用品公司 Evergreen Convention Center常青會(huì)議中心 Hold / stage a training meeting舉行培訓(xùn)會(huì)議 Develop a roundtheclock meeting program推出24小時(shí)會(huì)議計(jì)劃 Handout materials分發(fā)材料meeting package會(huì)議套餐 Evening sessions晚上的課training sessions培訓(xùn)課Name badge胸卡，銘牌meet one’s demand滿足要求 Offer you a special discount給您關(guān)于。特價(jià) Onceinalifetime deal千載難逢的機(jī)會(huì)broadband cable Internet 寬帶網(wǎng) Put us on the “do not call” list把我們的電話列入“免干擾” 電話名單中 Proceed to rip him a new one繼續(xù)騙他購買新品種 At low mortgage rates低息抵押貸款credit risk信用，信貸風(fēng)險(xiǎn) Condo/ flat / apartment 公寓a Fabulous Low Rate Offer 提供低息貸款 Pro 贊成 con 反對(duì)neutral 中立Drum up business招攬生意 build up customer awareness 增加對(duì)客戶的了解 Confirm consent明確表示同意imply consent默許，默認(rèn) Get…in stock有現(xiàn)貨delivery time交貨期 The Department of Health 健康部salary before tax稅前工資 Starve of information迫切需要各種信息 a little white lie善意的謊言 Sewing machine縫紉機(jī)washing machine洗衣機(jī) For sale待售on sale出售off sale打折銷售 on display陳列樣品概不出售order form定貨單 Goods No./ Item No./ Name of Products / Name of Commodities貨名 Unit price單價(jià)Total Amount總金額 Number / Quantity數(shù)量Discount折扣Unit 23 Complain about sth to sb / make a plaint about… to…向某人抱怨某事 Claim pensation/ make(raise, file, lodge)a claim against sb for sth索賠 Association 消費(fèi)者協(xié)會(huì)the Tourist Board旅游局 Sue sb for sth起訴 Take responsibility for / be responsible for負(fù)責(zé)任 Back me up / back up my story支持我的說法Oneday tour to Zhouzhuang周莊一日游 Please rest assured that/ You may rest assured that / You may take it請(qǐng)放心 Forward sth to sb把。轉(zhuǎn)交。return a product to a store退貨 Look forward to weling you again期待您再次光臨 Be disappointed to learn遺憾地得知the Complaints Department 投訴中心 Exchange a product for another one 換貨return … for refund退貨（退錢）On the label標(biāo)簽上price tag價(jià)格標(biāo)簽 Trade mark商標(biāo)What a ripoff 價(jià)格太高，真是敲竹杠 On clearance / clearance sale清倉（處理品）clear the stock清倉 Insure / cover the goods against …對(duì)商品（貨物）投保。險(xiǎn) Compensate the insured for his loss賠償投保人損失 Cash a check 兌現(xiàn)支票，得到賠償Convict sb of/sb be convicted of …宣判某人有某罪 Sentence sb to … /sb be sentenced to …判某人某刑Unit 25 A job interview工作面試a job seeker / hunter求職者 A job agent招聘人hunting pany獵頭公司 An interviewer面試人an interviewee應(yīng)試人 A job vacancy空職ad campaign廣告宣傳活動(dòng) Be overqualified資歷過高，大材小用be qualified to do the job 夠格 Be petent at /as/ in合格，稱職make a difference有影響，起作用 Make insightful ments發(fā)表獨(dú)到見解put a positive attitude to sth對(duì)。抱積極態(tài)度 Be sufficiently motivated to get the job done well很想把這份工作做好 Be positive about / be confident of yourself and your ability堅(jiān)信自己的能力 Chief accountant總會(huì)計(jì)師thankyou note/ letter感謝信 Be serious about the job 對(duì)工作認(rèn)真 Marketing Assistant position 營銷助理職務(wù) Explore the marketing potential of…開拓。市場(chǎng)潛力 Market share市場(chǎng)份額design web page設(shè)計(jì)網(wǎng)頁 Promote product on web 網(wǎng)上推銷get in … first首先介入這一領(lǐng)域 Establish oneself as an industry leader成為行業(yè)領(lǐng)頭羊 Market research市場(chǎng)調(diào)研l(wèi)ongterm product promotion plan產(chǎn)品長期促銷計(jì)劃 be offered the position被錄用了