【正文】 ement 管理的普遍性 Nonmanagerial employees / Operatives 操作者 第二章 管理的歷史Division of labor 勞動(dòng)分工 Industrial revolution 產(chǎn)業(yè)革命 Scientific management 科學(xué)管理 Therbligs 基本動(dòng)作元素General administrative theorists 一般行政管理理論家 Principles of management 管理原則 Bureaucracy 官僚行政組織、層級(jí)組織 Quantitative approach 定量方法Organizational behavior(OB)組織行為 Hawthorne Studies 霍桑研究 Workforce diversity 員工多樣化 Entrepreneurship 企業(yè)家ebusiness(electronic business)電子商務(wù)emerce(electronic merce)電子貿(mào)易、電子商務(wù) Intranet 內(nèi)部互聯(lián)網(wǎng)Total quality management(TQM)全面質(zhì)量管理 Learning organization 學(xué)習(xí)型組織 Knowledge management 知識(shí)管理 Workplace spirituality 團(tuán)隊(duì)精神第三章 計(jì)劃 Decision 決策Decisionmaking process 決策過程 Problem 問題Decision criteria 決策標(biāo)準(zhǔn) Implementation 實(shí)施Rational decision making 理性決策 Bounded rationality 有限理性 Satisficing 滿意Escalation of mitment 承諾升級(jí) Intuitive decision making 直覺決策 Wellstructured problems 結(jié)構(gòu)良好問題 Programmed decision 程序化決策 Procedure 程序 Rule 規(guī)則 Policy 政策Poorly structured problems 結(jié)構(gòu)不良問題 Nonprogrammed decisions 非程序化決策 Certainty 確定性 Risk 風(fēng)險(xiǎn)性Uncertainty 不確定性 Directive style 指導(dǎo)性風(fēng)格 Analytic style 分析性風(fēng)格 Conceptual style 概念性風(fēng)格 Behavioral style 行為性風(fēng)格 Planning 計(jì)劃 Goals 目標(biāo) Plans 計(jì)劃Strategic plans 戰(zhàn)略計(jì)劃 Operational plans 作業(yè)計(jì)劃 Longterm plans 長(zhǎng)期計(jì)劃 Shortterm plans 短期計(jì)劃 Specific plans 具體性計(jì)劃 Directional plans 指導(dǎo)性計(jì)劃 Singleuse plan 單一目標(biāo)計(jì)劃 Standing plans 標(biāo)準(zhǔn)計(jì)劃Traditional goal setting 傳統(tǒng)目標(biāo)設(shè)定 Meansends chain 手段－結(jié)果鏈Management by objectives(MBO)目標(biāo)管理 Mission 使命Commitment concept 承諾概念Formal planning department 正式計(jì)劃部門 Strategic management 戰(zhàn)略管理Strategic management process 戰(zhàn)略管理過程 Opportunities 機(jī)會(huì) Threats 威脅Core petencies 核心能力 Strengths 優(yōu)勢(shì) Weaknesses 劣勢(shì)SWOT analysis SWOT分析Corporatelevel strategy 公司層戰(zhàn)略 Stability strategy 穩(wěn)定戰(zhàn)略 Growth strategy 增長(zhǎng)戰(zhàn)略Related diversification 相關(guān)領(lǐng)域多元化經(jīng)營(yíng) Unrelated diversification 不相關(guān)領(lǐng)域多元化經(jīng)營(yíng) Retrenchment strategy 收縮戰(zhàn)略BCG matrix BCG矩陣 波士頓咨詢集團(tuán)矩陣 Businesslevel strategy 事業(yè)層戰(zhàn)略 Strategic business units 戰(zhàn)略經(jīng)營(yíng)單位 Competitive advantage 競(jìng)爭(zhēng)優(yōu)勢(shì)Cost leadership strategy 成本領(lǐng)先戰(zhàn)略 Differentiation strategy 差異化戰(zhàn)略 Focus strategy 集中化戰(zhàn)略Functionallevel strategy 職能層戰(zhàn)略 Environmental Scanning 環(huán)境掃描Competitor intelligence 競(jìng)爭(zhēng)者情報(bào)、競(jìng)爭(zhēng)者信息 Forecasts 預(yù)測(cè)Quantitative forecasting 定量預(yù)測(cè) Qualitative forecasting 定性預(yù)測(cè) Forecasting Techniques 預(yù)測(cè)技術(shù) Benchmarking 基準(zhǔn)化、標(biāo)桿 Resources 資源 Budget 預(yù)算Revenue Budgets 收入預(yù)算 Expense Budgets 費(fèi)用預(yù)算 Profit Budgets 利潤(rùn)預(yù)算 Cash Budgets 現(xiàn)金預(yù)算 Scheduling 進(jìn)度計(jì)劃、規(guī)劃 Gantt Charts 甘特圖 Load Charts 負(fù)荷圖PERT network 計(jì)劃評(píng)審技術(shù)網(wǎng)絡(luò) Events 事件 Activities 活動(dòng) Slack time 松弛時(shí)間 Critical path 關(guān)鍵線路Breakeven analysis 盈虧平衡分析 Linear programming 線性規(guī)劃 Project 項(xiàng)目Project Management 項(xiàng)目管理 Scenario 設(shè)想方案第四章 組織 Organizing 組織Organizational structure 組織結(jié)構(gòu) Organizational design 組織設(shè)計(jì) Work specialization 勞動(dòng)分工 Departmentalization 部門化Functional departmentalization 職能部門化 Product departmentalization 產(chǎn)品部門化Geographical departmentalization 地區(qū)部門化 Process departmentalization 過程部門化 Customer departmentalization 顧客部門化 Crossfunctional teams 跨職能團(tuán)隊(duì) Chain of mand 指揮鏈 Authority 職權(quán)Responsibility 職責(zé)Unity of mand 統(tǒng)一指揮 Span of control 管理幅度 Centralization 集權(quán)化 Decentralization 分權(quán)化Formalization 正規(guī)化Mechanistic organization 機(jī)械式組織 Organic organization 有機(jī)式組織 Unit production 單件生產(chǎn) Mass production 大量生產(chǎn) Process production 連續(xù)生產(chǎn) Simple structure 簡(jiǎn)單結(jié)構(gòu)Functional structure 職能型結(jié)構(gòu) Divisional structure 分部型結(jié)構(gòu) Teambased structure 團(tuán)隊(duì)結(jié)構(gòu) Matrix structure 矩陣結(jié)構(gòu) Project structure 項(xiàng)目結(jié)構(gòu)Autonomous internal units 內(nèi)部自治單位 Boundaryless organization 無邊界組織 Learning organization 學(xué)習(xí)型組織Highperformance work practice 高績(jī)效的工作實(shí)踐 Human resource management process 人力資源管理過程 Labor union 工會(huì)Human resource planning 人力資源規(guī)劃 Job analysis 職務(wù)分析Job description 職務(wù)說明書 Job specification 職務(wù)規(guī)范 Recruitment 招聘 Decruitment 解聘Selection process 甄選過程 Validity 效度 Reliability 信度Work sampling 工作抽樣Assessment centers 測(cè)評(píng)中心 Orientation 定向、導(dǎo)向Performance management system 績(jī)效管理系統(tǒng) Written essay 書面描述法Critical incidents 關(guān)鍵事件法 Graphic rating scales 評(píng)分表法Behaviorally anchored rating scales(BARS)行為定位評(píng)分法 Multiperson parisons 多人比較法 Group order ranking 分組排序法Individual ranking 個(gè)體排序法 Paired parison 配對(duì)比較法 360 degree feedback 360度反饋 skillbased pay 按技能付酬 Career 職業(yè)生涯、職業(yè)Organizational change 組織變革 Change agents 變革推動(dòng)者Organizational development(OD)組織發(fā)展 Stress 壓力 Creativity 創(chuàng)造 Innovation 創(chuàng)新第五章 領(lǐng)導(dǎo) Behavior 行為Organizational behavior 組織行為學(xué) Attitudes 態(tài)度Cognitive ponent 認(rèn)知成分 Affective ponent 情感成分 Behavioral ponent 行為成分 Job satisfaction 工作滿意度 Job involvement 工作投入Organizational mitment 組織承諾Organizational citizenship behavior(OCB)組織公民行為 Cognitive dissonance 認(rèn)知失調(diào) Attitude surveys 態(tài)度調(diào)查 Personality 人性Bigfive model 重要的五大模型Emotional intelligence(EI)情感智商 Locus of control 控制點(diǎn)Machiavellianism 馬基雅維里主義 Selfesteem 自尊Selfmonitoring 自我監(jiān)控 Perception 知覺Attribution theory 歸因理論Fundamental attribution error 基本歸因錯(cuò)誤 Selfserving bias 自我服務(wù)偏見 Selectivity 有選擇地接受、選擇性Assumed similarity 假設(shè)相似性 Stereotyping 刻板印象 Learning 學(xué)習(xí)Operant conditioning 操作性條件反射 Social learning theory 社會(huì)學(xué)習(xí)理論 Shaping behavior 行為塑造 Motivation 動(dòng)機(jī) Need 需要Hierarchy of needs theory 需要層次理論 Physiological needs 生理需要 Safety needs 安全需要 Social needs 社會(huì)需要 Esteem needs 尊重需要Selfactualization needs 自我實(shí)現(xiàn)需要 Theory X X理論 Theory Y Y理論Motivationhygiene theory 激勵(lì)－保健理論 Hygiene factors 保健因素 Motivators 激勵(lì)因素Threeneeds theory 三種需要理論Need for achievement(nAch)成就需要 Need for power(nPow)權(quán)力需要Need for affiliation(nAff)歸屬需要 Goalsetting theory 目標(biāo)設(shè)定理論 Reinforcement theory 強(qiáng)化理論 Reinforcers 強(qiáng)化物 Job design 職務(wù)設(shè)計(jì) Job scope 職務(wù)范圍Job enlargement 職務(wù)擴(kuò)大化 Job enrichment 工作豐富化 Job depth 職務(wù)深度Job characteristic model(JCM)職務(wù)特征模型 Skill variety 技能多樣性 Task identity 任務(wù)同一性 Task significance 任務(wù)重要性 Autonomy 自主性 Feedback 反饋Equity theory 公平理論 Referents 參照對(duì)象Expectancy theory 期望理論 Compressed workweek 壓縮工作周 Flexible work hours 彈性工作制 Job sharing 職務(wù)分擔(dān)Contingent workers 應(yīng)急工Telemuting 電子通信，遠(yuǎn)程辦公Payfor performance programs 基于績(jī)效的薪酬管理 Openbook management 公開帳簿管理 Leader 領(lǐng)導(dǎo)者 Leadership 領(lǐng)導(dǎo)Behavioral theories 行為理論 Autocratic style 權(quán)威式 Democratic style 民主式 Laissezfaire style 放任式 Initiating structure 定規(guī)維度 Considerat