【正文】 lem to occur A. 更新應(yīng)用文件，提供培訓(xùn)，確保 ISO的要求。 如 Update applicable documentation to formalize control, provide a vehicle for training, and ensure ISO pliance such as: ? 檢驗(yàn)計(jì)劃 Inspection plans / Procedures ? 流程規(guī)范 Process Specifications ? 使用中的儀器 Machine Operating Instructions ? 工作指導(dǎo)書 Work Instructions ? 標(biāo)準(zhǔn)化操作流程 Standard Operating Procedures ? 產(chǎn)品和元器件的規(guī)范 Product / Component Prints and Specifications 一般性流程 Step 6: Implement Verify Corrective Action General Process 54 團(tuán)隊(duì)活動(dòng) Step 6: Implement Verify Corrective Action Team Activity 目標(biāo) Goals 1. 評估問題描述的準(zhǔn)確性，根本原因被陳述 Review the problem statement, and root cause being addressed 2. 評估糾正措施計(jì)劃 Review the corrective action plan 3. 實(shí)施糾正措施計(jì)劃 Implement the corrective action plan 4. 移走臨時(shí)遏制措施 Remove the containment action 5. 評估糾正措施的效果 Evaluate the effectiveness of the corrective action 6. 對系統(tǒng)的改變使之標(biāo)準(zhǔn)化 Formalize any system changes 55 1. 先期措施是否起效 Have pilot(s) been conducted? 2. 數(shù)據(jù)是否收集 Has data been collected? 3. 基于客戶反饋和縮小差距，是否成功 Has success been achieved based on closing the problem gap and addressing customer feedback? 4. 新的問題（如果有）是否被識別 Have new problems (if any) been identified? 5. 臨時(shí)遏制措施是否被移走 Have the containment action(s) been removed? 6. 為了處理下一步問題，合適的人員是否能得到 Do we have the right team members to proceed to the next step? 檢查表 Step 6: Implement Verify Corrective Action Checklist Are we on target? 56 8D Process Step 7 Define Verify Root Causes Contain Problem Describe/ Define Problem Team Setup 7防止再發(fā)生 Prevent Recurrence Identify/verify permanent Corrective Action Plan Implement Verify Corrective Action 8D 57 目的 Step 7: Prevent Recurrence Objectives 1. 確認(rèn)實(shí)施糾正措施的計(jì)劃已經(jīng)被執(zhí)行 Verify that the corrective action implementation plan is being followed 2. 實(shí)施系統(tǒng)控制 Develop and implement the systemic controls 3. 尋找其他實(shí)施這種糾正措施的場合 Look for other opportunities to use the action taken 58 一般性流程 Step 7: Prevent Recurrence General Process Verify that the implementation plan is plete ? 如果在計(jì)劃中有未完成項(xiàng)，或由于實(shí)施糾正措施而產(chǎn)生新的情況，要確保有合適的正式計(jì)劃來解決它們 ? If there are inplete items on the plan or other issues that need to be addressed as a result of the action, ensure that they are resolved or there is a formal plan in place for their resolution ? 采用足夠的檢查來確信糾正措施結(jié)果的一致性 ? Ensure that there are enough checks performed over time to establish that the results of the action are consistent Review the control plan ? 確保監(jiān)控關(guān)鍵參數(shù)的控制計(jì)劃在執(zhí)行 ? Ensure that the controls to monitor critical parameters associated with the effected process are in place ? 評估控制計(jì)劃來確保在不合格品出現(xiàn)之前有預(yù)警信號 ? Evaluate the plan to ensure that unfavorable trends trigger action prior to nonconformances occurring 59 一般性流程 Step 7: Prevent Recurrence General Process ? Look for additional applications of the action ? 其他的產(chǎn)品，流程，運(yùn)營，客戶等，他們也許能夠得益通過實(shí)施相同的糾正措施 ? Other products, processes, operations, customers, etc. related to the business may benefit from the same corrective measures 60 團(tuán)隊(duì)活動(dòng) Step 7: Prevent Recurrence Team Activity 目標(biāo) Goals 1. 確信所有的糾正措施和系統(tǒng)改變是合適的 Make sure the corrective action plan and any system changes are in place 2. 給出控制計(jì)劃 Develop a control plan 3. 評估其他的產(chǎn)品，流程，運(yùn)營，客戶等商業(yè)是否需要同樣的糾正措施 Review other products, processes, operations, customers, etc. that may benefit from the same corrective measures 61 1. 問題的描述是否被評價(jià) Has the problem statement been reviewed? 2. 計(jì)劃是否被評價(jià) Has the plan been reviewed? 3. 有無確保糾正措施持續(xù)工作 Has monitoring showed that the corrective action(s) / solution(s) are continuing to work? 4. 新的問題（如果有的話）是否被正式的提出 Have new problems (if any) been formally addressed? 5. 如果是客戶發(fā)現(xiàn)的問題，有無得到客戶的確認(rèn)：解決方案使他們滿意 If a customer identified the problem, have they confirmed that the problem has been resolved to their satisfaction? 檢查表 Step 7: Prevent Recurrence Checklist Are we on target? 62 8D Process Step 8 Define Verify Root Causes Contain Problem Describe/ Define Problem Team Setup Prevent Recurrence 8慶祝成功 /交流經(jīng)驗(yàn) Celebrate and Communicate Success Identify/verify permanent Corrective Action Plan Implement Verify Corrective Action 8D 63 目的 Step 8: Celebrate Communicate Success Objectives 1. 承認(rèn)每個(gè)人的貢獻(xiàn) Recognize the contributions of everyone involved 2. 交流經(jīng)驗(yàn) Communicate the oute of the corrective action to those effected 64 1. 確保所有內(nèi)部受糾正措施影響的方面都被感知 Ensure that internal personnel effected by the action taken are aware of it Communicate the action to those outside of the anization who may benefit from knowledge of it 2. 承認(rèn)和獎(jiǎng)勵(lì)團(tuán)隊(duì)的成功 Reward and recognize the success of those involved in the process 一般性流程 Step 8: Celebrate Communicate Success General Process 65 團(tuán)隊(duì)活動(dòng) Step 8: Celebrate Communicate Success Team Activity 目標(biāo) Goals 1. 確保所有內(nèi)部和外部被糾正措施影響的方面的結(jié)果都被感知 Ensure that all internal and external personnel effected by the action are aware of it 2. 承認(rèn)團(tuán)隊(duì)的貢獻(xiàn) Recognize the teams acplishments 66 1. 改變需要告訴客戶嗎 Have changes been municated to the customer as required? 2. 改變需要在整個(gè)組織內(nèi)部交流嗎 Have changes been municated across the anization as required? 3. 改變需要交流到其他有相同問題的部門嗎 Have the changes been municated to other sites where the same process is performed? 4. 8D團(tuán)隊(duì)被認(rèn)可嗎 Has the 8D team been recognized? 檢查表 Step 8: Celebrate Communicate Success Checklist Are we on target? 67 練習(xí) excise 有一個(gè)名叫“諾比亞”手機(jī)工廠提供給名叫“通信網(wǎng)”客戶一批 30,000部手機(jī)。合同約定開箱合格率為 %。 但客戶開箱 1,000部手機(jī)發(fā)現(xiàn)合格率只有 75％。經(jīng)諾比亞公司初步調(diào)查主要是由于電池后蓋容易從手機(jī)脫落造成。 68 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH