【正文】 epartment Head Training Hewitt Associates 如何召開會議 ?活躍氣氛 ?回顧上次會議記錄 ? 認可上次會議成功結(jié)果 ? 同意對這次會議目標的認識 ?引導(dǎo)分層次討論 ? 注意均衡參與 ? 注意讓參加者看到、聽到所議內(nèi)容 ?總結(jié)會議結(jié)果 ?布置會后要完成的任務(wù)或制定行動計劃 68 Carrefour Department Head Training Hewitt Associates How to Conduct the Meeting ? Manage dynamics ? Review previous meeting record ? Highlight the group previous successes ? Ensure that members have a mon understanding of the objectives of the current meeting ? Facilitate stepbystep discussion ? Achieve equitable participation ? Sustain the flow of the meeting using informational displays ? Summarize what has been acplished ? Review assignment or generate action plan 69 Carrefour Department Head Training Hewitt Associates 如何參加會議 How to Attend the Meeting? ? 事先準備 Prepare in Advance ? 思考會議討論內(nèi)容 Think over the Topics to be Discussed ? 準備發(fā)言內(nèi)容 Prepare the Content of Your Speech ? 準時參加 Attend on time ? 積極參與與積極傾聽 Participate and Listen Actively ? 承擔(dān)責(zé)任，落實會議結(jié)果 Take the Responsibility and Materialize the Outes of the Meeting 70 Carrefour Department Head Training Hewitt Associates 團隊和團隊協(xié)作 Team Teamwork 一個團隊由一組具有互補技能的人組成，他們?yōu)榱斯餐哪康?，投身與共同的目標和工作方法，并且每個人都承擔(dān)一定的責(zé)任。 A team is a small number of people with plementary skills who are mitted to a mon purpose, performance goals, and approach for which they hold themselves personally accountable Katzenbach and Smith, The Wisdom of Teams/團隊的智慧 團隊協(xié)作是許多人共同完成 個人單獨所無法完成的工作 Teamwork is individuals working together to acplish more than they could do alone 71 Carrefour Department Head Training Hewitt Associates TEAM 的含義 What Does TEAM Mean ?共同 Together ?每人 Each ?實現(xiàn) Achieves ?更多 More 72 Carrefour Department Head Training Hewitt Associates 團隊成功的條件 Conditions For Team Success ?目標一致 Shared Vision ?理解團隊 Understanding of the Team ?溝通 Communication ?領(lǐng)導(dǎo)有力 Strong Leadership ?責(zé)任明確 Involve the Right People to Ensure Commitment ?互相幫助 Experienced Help Where Necessary 73 Carrefour Department Head Training Hewitt Associates 理解團隊 Understanding The Team ? 有耐心 Be Patient ? 最好地估價別人 Assume the Best about the People ? 注重解決實際問題，而不是一味地責(zé)備 Focus on the Problem, Not the Blame ? 注重實際工作行為，而不是態(tài)度和人品 Focus on Behaviors, Not Attitudes or Personalities ? 不要在背后議論他人 Don39。t Backbite about Team Members 74 Carrefour Department Head Training Hewitt Associates 團隊交流的基礎(chǔ) [一 ] Team Communication Basics 1 ?合作解決問題，實現(xiàn)團隊目標 Aiming Interaction at Solving Problems and Achieving Team Goals ?團隊成員相互信任 Team Members Trusting Each Other ?通過交流，在團隊中就觀點、感受、情況及期望等事宜達成共識 Communicate to Have a Common Understanding of Ideas, Feelings, Situations, and Expectations 75 Carrefour Department Head Training Hewitt Associates 團隊交流的基礎(chǔ) [二 ] Team Communication Basics 2 ?團隊成員相互激勵并征求他人意見 Team Member Encouraging and Soliciting Input from Others ?歡迎并處理異議，制定有力的決策 Inviting and Dealing with Disagreement to Make Sound Decisions ?分擔(dān)義務(wù)，有效地與其他團隊成員進行交流 Sharing Responsibility for Communicating Effectively with Team Members 76 Carrefour Department Head Training Hewitt Associates 集體決策時的有效指導(dǎo) [一 ] Helpful Tips When Making A Decision By Consensus 1 ?作好討論問題的準備 Be prepared to Discuss the Issues ?勿偏離主旨 Stay Focus on the Purpose ?確保別人能夠聽到 Take Responsibility for Being Heard ?給他人提供一個 安全空間 Give Others a Safe Space 77 Carrefour Department Head Training Hewitt Associates 集體決策時的有效指導(dǎo) [二 ] Helpful Tips When Making A Decision By Consensus 2 ?勿草草了事 Don39。t Rush ?妥善處理沖突 Address Conflict ?對事不對人 Confront Ideas Not People ?同意你認為正確的觀點 Agree with Decisions You Feel Comfortable with ?切記，有時并非一定要達成共識 Keep in Mind the Situations when Consensus Is Not Appropriate 78 Carrefour Department Head Training Hewitt Associates 解決團隊沖突 Managing Team Conflict ?內(nèi)部沖突 Internal Conflict ?個人與團隊的沖突 Individual Conflict with the Team ?團隊與某個成員的沖突 Team Conflict with One Member ?團隊成員之間的沖突 Conflict Between Team Members ?團隊之間的沖突 Conflict Between Teams ?團隊與團隊之外的某個人的沖突 Team Conflict with Someone Outside the Team 79 Carrefour Department Head Training Hewitt Associates 解決團隊沖突的步驟 Steps to Resolving Team Conflicts 承認既存沖突 Acknowledge the Conflict 各方達成共識 Gain Common Understanding 全面了解情況 Understand All Angles 探求雙贏方案 Find a WinWin Solution 制定行動計劃 Develop an Action plan 80 Carrefour Department Head Training Hewitt Associates 團隊領(lǐng)導(dǎo) [一 ] Team Leadership 1 團隊領(lǐng)導(dǎo)的作用是： The Role of the leader Is: ? 充分利用每位團隊成員的知識和創(chuàng)造力，從而使整個團隊從中受益 To Ensure the Team Benefits From the Intellectual and Creative Ability of Everyone in the Team 團隊領(lǐng)導(dǎo)的作用并非： The Role of the Leader Is Not: ? 做所有的工作 To Do All the Work ? 主導(dǎo)討論 To Dominate Discussions ? 對其他成員指手劃腳 To Boss People Around 81 Carrefour Department Head Training Hewitt Associates 團隊領(lǐng)導(dǎo) [二 ] Team leadership 2 有成效的團隊領(lǐng)導(dǎo)： The Effective Team Leader: ? 具有實現(xiàn)團隊目標的熱情和義務(wù) Creates Enthusiasm for and Commitment to the Team Vision ? 進行有效交流的典范 Role Models Effective Interpersonal Communicatio