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. ? Man: Hey, there ! ? Water: Yes, Sir. How can I help ? ? Man: I want another glass of water. ? Waiter: Certainly, Sir. Cold or hot ? ? Man: Give me a big glass of hot water. Excuse me Could you bri g me another glass of water, please? I’d like a big glass of hot water, please Woman: Well, I need a wakeup call. Receptionist: At what time, madam? Woman: Eight o’clock. Not late. Receptionist: Certainly, madam. Woman: Oh, one more thing. I want a newspaper. The Telegraph Receptionist: Of course, madam. Woman: What time’s breakfast ? Receptionist: From seven till ninethirty, madam. Could you tell me what time you serve breakfast? Could you possibly give me a wakeup call? At 8 o’clock, please. It is important, I’m not late. Would it be possible to have a newspaper, too? I’d like The Telegraph if you have it. Pair work Work in pairs. Student A and Student B take turns to be the tourist and receptionist. When you are the receptionist, refuse some of the requests politely. 1. a double room on the first floor 2. a wakeup call at 7:30 3. a full English breakfast in your room at 8:15 4. some stamps for postcards 5. information about museums 6. a taxi at 9:00 example Receptionist: Good morning, Sir! Tourist: Good morning. Would it be possible to have a double room on the first floor? Receptionist: I’m sorry, Sir. What about on the second floor? Tourist: All right. Could you possibly give me a wakeup call at 7:30 ? Receptionist: Certainly, Sir! Tourist: I was wondering if you could serve me a full English breakfast in my room at 8:15? Receptionist: Of course, Sir! Homework ? Think of other more difficult requests to make and write a dialogue . Language points ? You see I am just helping out. help out : to help someone because they are busy or having problems, to help sb esp in a difficult situation or a crisis is always willing to help us out when we are short of staff. The kids are always good about helping out with thores. ? The bus will pick you up at ten o’clock. ? When can I get in touch with the tour guide, please? ? In this brochure there is a suggested tour of some of the modern buildings. ? What I meant was can I stay an extra night in NYand catch up with the train later? I have relations I’d like to look up there . Helpful sentences