【正文】 hat will be done if the risk occurs? 應(yīng)急計(jì)劃 如果風(fēng)險(xiǎn)發(fā)生 ,應(yīng)該做什么 ?What is likely to go wrong?什么有可能出錯(cuò) ? (RISK風(fēng)險(xiǎn) )Probability可能性 (H, M, L高 ,中 ,低 )Impact影響 (H, M, L高 ,中 ,低 )How will I know?我將如何知道 ? (TRIGGER引發(fā) )What will I do about it?我如何應(yīng)對(duì) ? (CONTINGENCY PLAN應(yīng)急計(jì)劃 )1241 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /Change Management變化管理Solving problems is very likely to affect people by changing通過改變以下內(nèi)容，解決問題非?？赡軐?duì)人產(chǎn)生影響 ? The process 過程? The anization 組織結(jié)構(gòu)? People’s roles within the anization人員在組織中的角色? The job requirements 工作需求? The systems people use 人們所使用的系統(tǒng)? Poor change management leads to resistance to needed changes 不合理的變化管理會(huì)導(dǎo)致對(duì)所需變化的抵制Therefore, it is important to plan for change因此，為變化做計(jì)劃是非常主要的42 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /The Change Process 變化過程1. RATIONAL 合理性Current Situation當(dāng)前狀態(tài)2. HUMAN人Endings結(jié)束Desired Situation預(yù)期狀態(tài) Beginnings開始43 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /? Communicate溝通? what‘s happening and why 發(fā)生了什么，為什么? what‘s negotiable/nonnegotiable and why 什么是可以通過談判解決的 /不能通過談判解決的，為什么? Invite a response and/or involvement 鼓勵(lì)響應(yīng)和 /或參與? Listen to concerns/ideas (and show you have heard) 聽取擔(dān) 心和 /或意見（并表示您以聽到）? Encourage dialogue (sense making) 鼓勵(lì)對(duì)話? Adopt ideas wherever appropriate 采納合適的建議? Recognize and value all contributions 認(rèn)可并評(píng)價(jià)所有的貢獻(xiàn)Building Readiness for Change為變化做準(zhǔn)備 I hate change, but I love to do new things.“ 我討厭變化 ,但我喜歡做新事情 .”Rosabeth Moss Kanter44 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /Step 5 Check List 步驟 5 檢查表CHECKING THE ACTIVITIES:檢查活動(dòng) :? Your action plan states who does what by when. 您的行動(dòng)計(jì)劃陳述由誰(shuí)做 ,做什么及何時(shí)完成 .? Risks in implementation have been identified and contingency plans are in place. 已確認(rèn)實(shí)施過程中的風(fēng)險(xiǎn)并制定了應(yīng)急計(jì)劃 .? Implications of change have been considered and acted upon.? 已考慮了隱含的變化及其實(shí)施 .CHECK QUESTION:檢查問題 :? How will your solution be implemented? 您是如何實(shí)施您的解決方案的 ?45 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /Step 6 Implement Solution步驟 6 實(shí)施對(duì)策Key Activities 關(guān)鍵活動(dòng)?Follow the action plan. 按行動(dòng)計(jì)劃執(zhí)行 .?Maintain munication with those effected. 與所有被計(jì)劃影響的人保持溝通 .?Continue to collect data to monitor the affect of the solution. 持續(xù)搜集資料以監(jiān)控解決方案產(chǎn)生的效果 .Check Question 檢查問題?How are you progressing and what are the results? 您的進(jìn)度如何 ?結(jié)果怎樣 ?Tools 工具?Graphs 圖形?Histograms 直方圖 IdentifyProblem確認(rèn)問題確認(rèn)問題AnalyzeProblem分析問題分析問題DetermineCauses確定原因確定原因DevelopSolutions尋求對(duì)策尋求對(duì)策PlanAction計(jì)劃行計(jì)劃行動(dòng)動(dòng)ImplementSolution實(shí)施對(duì)策實(shí)施對(duì)策EvaluateOute評(píng)估結(jié)果評(píng)估結(jié)果123456746 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /Implementing the Solution 實(shí)施對(duì)策This is a step with three main elements:這是一個(gè)包含三個(gè)主要元素的步驟 :1 . Keeping to specifications 保持規(guī)范2 . Monitoring performance 監(jiān)控成效3 . Taking corrective action 采取糾正措施47 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /1. Keeping to Specifications 保持規(guī)范? Specifications were established in the planning phase (who, what, when, where, how).規(guī)范是在計(jì)劃階段確立的 (誰(shuí) ,什么 ,何時(shí) ,哪里 ,如何 ).? Implementation will not be successful if these specifications are not met.如果沒有達(dá)到規(guī)范 ,實(shí)施將不會(huì)成功 .48 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /2. Monitoring Performance 監(jiān)控成效Key Elements 關(guān)鍵因素? Inspection unannounced and random檢查 不作事先公布的且是隨機(jī)的? Interim progress reviews fixed time schedule中間過程評(píng)審 固定的時(shí)間表? Testing agreed at the planning stage測(cè)試 在計(jì)劃階段商定? Auditing finances, purchases, safety, security, maintenance etc. 審核 財(cái)務(wù) ,采購(gòu) ,安全 ,保密措施 ,維護(hù)等 . Document deviations from agreed specifications!記錄與所定規(guī)范相背離的內(nèi)容 !49 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /3. Taking Corrective Action采取糾正措施? Where actual does not meet the specification.實(shí)際中何處沒有達(dá)到規(guī)范要求 .? Don’t be too quick to take action, some deficiencies can bee selfcorrecting.不要過快的采取行動(dòng) ,一些缺陷可以自行糾正 .? Use a 10Point Recovery Plan if you start falling behind (see next slide).如果您開始落后 ,請(qǐng)使用一個(gè) 10點(diǎn)恢復(fù)計(jì)劃 (見下一頁(yè) )50 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /10Point Recovery Plan 10點(diǎn)恢復(fù)計(jì)劃1 Require pliance 服從需求 2 Recover 恢復(fù) 3 Seek alternative sources 尋找可選資源4 Accept substitution 接受替代辦法5 Renegotiate/ change the project requirements 重新協(xié)商 /改變項(xiàng)目需求6 Offer incentives 提供激勵(lì)7 Narrow the scope 縮小范圍8 Accept partial delivery 接受局部交付9 Escalate 逐步提高10 Deploy more resources 配置更多資源These things you can consider to doif your project starts falling behind如果您的項(xiàng)目開始落后 ,您可以考慮做這些事情51 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /Step 6 Check List 步驟 6 檢查表 CHECKING THE ACTIVITIES:檢查活動(dòng) :? Review milestones have been set throughout the implementation. 回顧在實(shí)施過程中已設(shè)立了里程碑 .? Progress was municated to all involved. 進(jìn)展情況在所有參與者中被溝通 .? Changes (if any) to the plan were documented and agreed. 記錄并協(xié)議通過了 (如果有任何 )有別于計(jì)劃的變化 .CHECK QUESTION:檢查問題 :? How are you progressing and what are the results? 您的進(jìn)度如何 ? 結(jié)果怎樣 ?52 169。 NOKIA COMPANY CONFIDENTIAL NOKIA 7 / Version 2023 /Step 7 Evaluate Oute步驟 7 評(píng)估結(jié)果Key Activities 關(guān)鍵活動(dòng)?Review the implementation. 回顧實(shí)施情況 .?Review and evaluate the results. 對(duì)結(jié)果進(jìn)行回顧和評(píng)估 .?Share the learning across the anization. 在組織內(nèi)部共享所得成果 .Check Questions 檢查問題?How do you know the problem has been solved? 您是如何知道問題已解決 ??How have you shared what you learnt? 您是如何與他人共享所得成果的 ?Tools 工具?Graphs 圖形?Histograms 直方圖?NOKIA 7 Improvement Story 諾基亞七步法改進(jìn)報(bào)告 IdentifyProblem確認(rèn)問題確認(rèn)問題AnalyzeProblem分析問題分析問題DetermineCauses確定原因確定原因DevelopSolutions尋求對(duì)策尋求對(duì)策PlanAction計(jì)劃行計(jì)劃行動(dòng)動(dòng)ImplementSolution實(shí)施對(duì)策實(shí)施對(duì)策Evaluate