【正文】 knowledge of its members Basic needs for creating knowledge ? Intention/Vision ? Autonomy ? Fluctuation and creative chaos ? Redundancy ? Essential diversity Five phases of knowledge creation ? Exchange of explicit knowledge (socialisation) ? Conceptional converting of implicit into explicit knowledge ? Evaluation of the used concept ? Building of prototypes ? Sharing the new knowledge and transferring it to other areas Why Knowledge Management ? ? Information explodes, filtering relevant parts bees more and more difficult ? Halflife of information use shortens ? Products are getting more plex ? Product development cycles shorten ? Processes are linked to each other ? Competition is globalizing ? Laws and social regulations restrict production and distribution Knowledge Societies ? Knowledge bees equal to work, ground and capital as productive factor ? Fluctuation implies making knowledge independent of individuals ? Restructuring, mergers and lean management have destroyed formal and informal knowledge works ? Knowledge determines role in society Target of Knowledge Management ? Providing the right knowledge ? at the right extent ? in the right quality ? at the right time ? at the fewest cost ? for the right person Modules of Knowledge Management Defining Know ledge Targets Knowledge Identification Knowledge Acquisition Knowledge Development Feedback Knowledge Controlling Knowledge Use Knowledge Distribution Knowledge Storage Definition of Knowledge Targets ? Definition: Knowledge Objective defining needed abilities and their creation ? Instruments: – Management by knowledge objectives – Balanced Scorecard –“Normwissensstrategien” Knowledge Identification ? Definition: Creation of internal and external transparency of existing knowledge ? Instruments: –Visualisation by knowledge mapping – Casebased reasoning –Collaborative Filtering – Knowledge Profiling (Yellow Pages) – Knowledge Broker – Benchmarking/Best Practices Knowledge Acquisition ? Definition: Acquisition from external sources ? Instruments: – Acquisition of knowledge panies – Consulting – Recruiting by knowledge objectives/ headhunting –Purchase of “knowledge conserves” Knowledge Development ? Definition: Enhancing the anisational knowledge base by individual and collective learning ? Instruments: – Innovation management/bonus for suggestions to improve processes – Knowledge Links – Future Teams/Think Tanks/Competence Centre – Job Rotation Knowledge Distribution ? Definition: Distribution of isolated information and experience to the whole anisation ? Instruments: – Sempaikohai – Collective problem solving – Spacemanagement – Knowledge Networking – Groupware – Knowledge Ranking Knowledge Use ? Definition: Strengthen the ability to convert knowledge into action ? Instruments: – Data Warehousing – Data Mining – Interaction design of knowledge sources ? Agents (Virtual Friends) / Eyes ? Thesaurus ? Yellow Pages ? Individual Inter/Intra Portal Knowledge Storage ? Definition: Structured storage of expertise, experience, petence and documents ? Instruments: – Lessons learned – Knowledge Meeting – Project Spotlight – Document management – Process analyses and description – Workflow management Knowledge Controlling ? Definition: Objective evaluation of the resource knowledge by separating it from its temporary, situative and personal context ? Instruments: – Balanced Scorecard – Counting of page view/hits/etc. – Feedback – Multidimensional knowledge controlling Forwarding Factors ? Knowledgeoriented culture ? Technical and anisational infrastructure ? Support by topmanagement ? Linking to economic use and goodwill ? Right amount of process orientation ? Clearness in language and vision ? Working motivation helps ? Certain amount of knowledge structure ? Multiple channels for knowledge transfer