【正文】
effectively manage and resolve customer plaints from internal and external channels? To plan and implement continuous improvement mechanism such as COPC ? All? KPIs on customer care? Internal customer satisfaction? External customer satisfaction操作層面管理類? 參與下屬員工的招聘、任免、考核、晉升和調(diào)配,以建立、領(lǐng)導(dǎo)及激勵高效團隊? 負責(zé)部門日常工作管理,監(jiān)督檢查本部門人員遵章守紀及工作落實情況? 解決部門內(nèi)工作協(xié)調(diào)和人員溝通,營造良好工作氛圍全部部分內(nèi)部滿意度新員工試用期流失率