【導(dǎo)讀】1.M:Ihaven?mworriedthathe?llbeangry. You?dbettergoifyou. 2.W:Oh,I?vegotacold.I?tyoutryjoiningagym?vehadalotof. troublesleeping.W:Well,actually,Ido.Ifyoudon?healthy.M:Iknowit?areyoung.W:Butyou?sriskinghis. Ifyou?However,extremedietscan. D:Hello,I?mDr.Black.How?reyoufeeling?S:I?mnotfeelingwell,doctor.

　　

【正文】 ith the times? Classic Rock is not classic。 it’s just old. Jane: Yes, well, Pop Rock all sounds the same to me. For me, the Classic Rock really stands out. It’s what started it all. Jack: It’s also been played a million times. Don’t you get tired of it? Jane: No, never. Oh, there’s a salesperson。 let’s ask him what they have on sale. Salesman: Can I help you? Jack: Yes, my friend and I were looking for some CDs. We were hoping they would be on sale. My friend is looking for some older selections like the Beatles or Elvis’ “Greatest Hits.” I was really hoping you’d have the new Linkin Park on sale, but if not, I’m also looking for Nickelback. Salesman: Well, I have some good news and some bad news. The good news is that all of the CDs you have asked for are on sale. The bad news is we have just sold out of Elvis’ “Greatest Hits”, but we can order one for you. Jane: (to her friend) Sold out of Elvis! That must mean he’s pretty popular. (to the salesman) You need to order it in? How does that work? Salesman: Well, if you give me your telephone number, when we get it, one of our staff will give you a call. Then you can some and pick it up. It shouldn’t be more than a week. Jane: Okay, well, I’ll take the Beatles CD right now, and you can order the Elvis for me. I’ll give you my phone number. Jack: And I will take the new Linkin Park for now. I’m afraid I only have enough for one CD. Salesman: The sale lasts till the end of the month. In the meantime, I’ll get your CDs for you, and I’ll take down your number for that Elvis order. Boy, he’s always a popular seller! Jane: I know! Column A Column B Jack Jane For Reference A B, persuade A to buy the jeans. I’m telling you, the jeans will look great on you. A, give your impression of the jeans. They’re nice, but I think I’m going to look around a little first. B, push A to buy the jeans. We only have a few pairs left. A, try to beat down the price. They’re just too experience. If you give me a discount, maybe I’ll be interested. B, make an offer. Since these jeans seem exactly specially made for you, I’ll give you a five percent discount. A, bargain with B. Make it ten percent, and I’ll take them. B B, ask A whether he/she has done something wrong with the Walkman. Well, Sir/Miss. What exactly did you do with the Walkman when you got it home? A, plain and explain the problem. Why? I did nothing. I put it some batteries and turned it on, but it just wouldn’t work. B, offer a suggestion. Well, I’m afraid we don’t have any more of these models in stock. Would you mind changing it for another type? A, ask if you can get a refund. Not if it costs more money. Can I just get my money back? B, Answer A’s question and make an offer. I’m afraid it’s out store policy that we can only exchange it. But for only twenty dollars more, you can get a new model. A, give your opinion on B’s offer. But that’s what you told me about this model last week! VI. Furthering Listening and Speaking Task 1: Does plaining work? Many people tolerate bad service or inferior products rather than make a plaint. They feel that plaining won’t do any good. In fact, they’re wrong: plaining works because panies don’t want dissatisfied customers. If you have a plaint, do something about it right away. The longer you wait, the harder it will be to get your plaint settled. First, you can plain to one of the clerks. If they cannot help you, then ask politely to speak to a manager. Also, many stores have Customer Service representatives whose job is to solve problems in customer relations. These people are eager to assist because panies realize that dissatisfied customers can damage their reputations. You should always insist on your own rights as a customer. You have the right to receive a product you ordered in timely manner and in good condition. With airlines, you have the right to be on the flight you’ve booked. You can also expect a discount if you receive less than you have agreed upon—a hotel room with a view of a brick wall instead of an ocean view, for example. 1. tolerate plaint 2. do any good works dissatisfied customers 3. longer harder settled 4. Customer Service solve problems 5. the right in a timely manner Task 2: Credit Cards Because credit cards have so many advantages, their use has bee widespread. Unfortunately, however, credit cards are major sources of problems to society as a whole. First, there is the issue of fraud. Stolen credit cards add to the cost of all merchandise as panies write off these losses by adding to the cost of all goods. Second, there are the personal misfortunes. Credit card panies charge exceptionally high rates of interest (about 20%), but because the cards are so easy to use, many people but beyond their ability to repay. Also, there are often too generous limits to the amount of credit one can have。 as a result, many people run up such high debts that they go bankrupt. Currently, it is easy for people to own many credit cards. When one credit card is “maxed out” they simply switch to another. Although individual credit cards have limits, the number of credit cards is not limited. People with ten credit cards, each with a $5,000 limit, have $50,000 of credit, even though they might not be able to pay all of their bills. This can easily lead to bankruptcy. Perhaps people should be given an absolute credit limit set as a certain percentages of their ime. 1. F Task 3: A Tongue Twister Betty Botta bought some butter. “But,” she said, “this butter is bitter. Put a bit of better butter Will make my butter better.” So she bought a bit of butter Better than the bitter butter. An