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lowing during my sick leave while still keeping up your own work! I had been expecting the chaos once I returned to my office, but instead I was able to start back with a clear desk. I am most appreciative of everything you did for me. I don’t know if this is a pliment or not, but you did things just as I would have done! In order that I can ever return the favor, do receive my heartfelt thanks and e to my house for dinner this Friday evening. Yours truly, Li Ming Dear Mr. Smith, I am writing to convey my warm congratulations on your appointment to the Board of Asia Industries Ltd. My colleagues and I are delighted that the years of service you have given to your pany should at last have been rewarded in this way and we join in sending you our very best wishes for the future. Dear Mr. Smith, I am writing to you just to tell you how very much I appreciate the warm wele you extended to my wife when she visited your country last week. The help and advice you gave her, and the introductions you arranged for her, have resulted in a number of very useful meetings and I should like you to know how very grateful I am for all you have done to make them possible. I realize the value of time to a busy person like you and this makes me all the more appreciative of the time you so generously gave to her. Dear Miss Smith, My brother Peter will be staying with us for a few days during the Christmas holidays and my wife and I have planned a family dinner for him next Saturday evening at seven o’clock so that he can meet some of our friends. We should be delighted if you could join us. I hope you will let me know that you can e. Dear Sir, The bearer of this letter is Mr. John Smith, our manager for the sales and marketing department. Mr. Smith will be spending two months in New York in order to develop our business with suitable firms. We shall be most grateful if you will introduce him to reliable business people and give him any help or advice he may need. We feel that with your experience and connections and your knowledge of the trade you are the best person we know who is able to do this. We shall very much appreciate your help and look forward to the opportunity of reciprocating when you e to our city. Dear Sirs, On 5th October I bought one of your expensive “Apollo” fountain pens from Julian’s, a big department store of this town. Unfortunately I have been unable to use the pen because it leaks and fails to write without making blots. I am very disappointed with my purchase. On the advice of Julian’s manager I am returning the pen to you and enclose it with this letter for correction of the fault. Please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible. Dear Sir, Thank you for your letter of 9th October enclosing the defective “Apollo” fountain pen, received today. We very much regret that the pen you bought has given you trouble. Normally each of our pens is individually examined before being passed into store and it is hard to understand why this one escaped examination. We have passed your pen to our quality control department for inspection and a report. Meanwhile, we are arranging to replace your pen with a new one. We extend our apologies for the inconvenience this matter has caused you, but are confident that the replacement pen you will be receiving will prove satisfactory and give you the service you are entitled to expect from our products