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bal QA manager in June and by Shenzhen QA in Sep 2007 respectively. The Shenzhen HR and QA jointly checked the lab safety works in Nov 2007.4. Output / Improvement.Followed up: ItemsAction description Followed by Completed dateRemarkCorrective action for HOKLASThe customer satisfaction survey implemented according to LQP024 including response of phone etc.At early of March 2008Overall objectives amp。KPISome KPIs and objectives need to be redefined in 2008.At the end of Mar2008Preventive action Preventive action plan items raised At the end of Mar2008Training Document write . SOP, WI and Claim/plaint case training courses shall be held.July 2008Quality monitor The Clab and C/S department inner Quality monitor schedule shall be madeAt the early of Mar 2008CMA accreditation lab technical colleagues’ title of relative professional engineer (English, puter exam, paper writing) should be followed upBy Aug 2008Standard purchase The support for standard purchase shall be strengthened, the standin shall be assigned.t By March 2008Prepared by: Reviewed by: Annex: Summary of action required internal audit by Shenzhen QA in 2007SubjectNonplianceCARNO. Personnel SZ0709A01EquipmentSZ0709A02Report results controlSZ0709A03Personnel SZ0709A04Sample handling SZ0709A05Method confirmation SZ0709A06Method confirmationSZ0709A07Safety ISZ0709A08Traceability SZ0709A095of 6