【正文】 Facetoface service creates fortable feelings among customers. B. Companies that promise more will naturally attract more customers. C. A pany should promise less but do more in a petitive market. D. Customer delight is more important for airlines than for banks. D It was Saturday . As always, it was a busy one, for ―Six days shall you labor and do all your work‖ was taken seriously back then. Outside, Father and Mr. Patrick next door were busy chopping firewood. Inside their own houses, Mother and Mrs. Patrick were engaged in spring cleaning. Somehow the boys had slipped away to the back lot with their kites. Now, even at the risk of having Brother caught to beat carpets , they had sent him to the kitchen for string(線 ). It seemed there was no limit to the heights to which kites would fly today. My mother looked at the sitting room, its furniture disordered for a thorough sweeping, Again she cast a look toward the window. ―Come on, girls! Let’s take string to the boys and watch them fly the kites would fly the kites a minute. On the way we met Mrs. Patrick, laughing guiltily as if she were doing something wrong, together with her girls. There never was such a day for flying kited! We played all our fresh string into the boys’ kites and they went up higher and higher .We could hardly distinguish the orangecolored spots of the kites. Now and then we slowly pulled one kite back, watching it dancing up and down it the wind, and finally bringing it down to earth , just for the joy of sending it up again. Even our fathers dropped their tools and joined us. Our mothers took their turn, laughing like schoolgirls. I think we were all beside ourselves. Parents fot their duty and their dignity。 children fot their everyday fights and little jealousies. ―Perhaps it’s like this in the kingdom of heaven,‖ I thought confusedly. It was growing dark before we all walked sleepily back to house. I suppose we had some sort of supper. I suppose there must have been a surface tidyingup, for the house on Sunday looked clean and orderly enough. The strange thing was , we didn39。t mention that day afterward. I felt a little embarrassed .Surely none of the others had been as excited as I. I locked the memory up in that deepest part of me where we keep ―the things that cannot be and yet they are.‖ The years went on, then one day I was hurrying about my kitchen in a city apartment, trying to get some work out of the way while my threeyearold insistently cried her desire to ―go park ,see duck.‖ ―I can’t go!‖ I said. ―I have this and this to do, and when I’m through I’ll be too tired to walk that for.‖ My mother , who was visiting us , looked up from the peas she was shelling ,―It’s a wonderful day,‖ she offered， ―Really warm, yet there’s a fine breeze. Do you remember that day we flew kites?‖ I stopped in my dash between stove and sink . The looked door flew open and with it a rush of memories. ―Come on.‖I told my little girl. ―You’re right , it’s too good a day to miss.‖ Another decade passed. We were in the aftermath (余波 )of a great war. All evening we had been asking our returned soldier, the youngest Patrick Boy, about his experiences as a prisoner of war. He had talked freely , but now for a long time he had been silent . What was he thinking of – what dark and horrible things? ―Say!‖ A smile slipped out from his lips . ―Do you remember no, of course you wouldn’t . It probably didn’t make the impression on you as it did on me.‖ I hardly dared speak.―Remember what ?‖ ―I used to think of that day a lot in POW camp(戰(zhàn)俘營 ), when things weren’t too good. Do you remember the day we flew the kites?‖ 56. Mrs. Patrick was laughing guiltily because she thought . A. she was too old to fly kites B. her husband would make fun of her C. she should have been doing her housework then D. her girls weren’t supposed to play the boy’s game 57. By―we were all beside ourselves‖, the writer means that they all . A. felt confused B. went wild with joy C. looked on D. fot their fights 58. What did the writer think after the kiteflying? A. The boys must have had more fun than the girls. B. They should have finished their work before playing. C. Her parents should spend more time with them. D. All the others must have fotten that day. 59. Why did the writer finally agree to take her little girl for an outing? A. She suddenly remembered her duty as a mother. B. She was reminded of the day they flew kites. C. She had finished her work in the kitchen. D. She thought it was a great day to play outside. youngest Patrick Boy is mentioned to show that _____ . A. the writer was not alone in treasuring her fond memories B. his experience in POW camp threw a shadow over his life C. childhood friendship means so much to the writer D. people like him really changed a lot after the war