【正文】 ） 倒酒時(shí)商標(biāo)未對(duì)準(zhǔn)客人，倒完啤酒后沒有提瓶旋轉(zhuǎn)的動(dòng)作； （ 3） 有報(bào)菜名，但未將 菜旋轉(zhuǎn)到主賓與主人之間，微笑服務(wù)及對(duì)客人的關(guān)注度不夠（如目光交流，及時(shí)添加茶水，米飯）； （ 4） 有員工在包廂玩手機(jī)的現(xiàn)象； 36 （ 5） 員工在辦公室及重慶廳講話時(shí)要放低聲音，避免客人在過道上聽見。 送餐點(diǎn)餐服務(wù)： （ 1） 告知客人棋牌送餐服務(wù)需要一個(gè)小時(shí)，與房間內(nèi)標(biāo)識(shí)牌上承諾的 :送餐時(shí)間不得超過 40 分鐘，超過罰款 30 元有沖突； （ 2） 對(duì)客提供的菜不太熟悉，點(diǎn)土豆燉排骨說沒有，韭菜炒河蝦說沒有，在客人堅(jiān)持下才回復(fù)有； （ 3） 員工沒有捂住聽筒，整個(gè)詢問其他員工的交談過程，電話內(nèi)可以聽的很清楚。 會(huì)議服務(wù)： （ 1） 加強(qiáng)會(huì)議現(xiàn)場(chǎng)的督導(dǎo)檢查力度，外來人員對(duì)會(huì)議室的安裝與布置需有值班人員在現(xiàn)場(chǎng)跟蹤，避免設(shè)備設(shè)施的損壞； （ 2） 認(rèn)真閱讀會(huì)議通知單，提前按會(huì)議要求準(zhǔn)備好茶歇，避免不能及時(shí)提供到位的情況； （ 3） 會(huì)議室的地毯維護(hù)保養(yǎng)及衛(wèi)生清潔工作不及時(shí)、徹底。 三、 餐飲營銷部 不足之處 : 1. 銷售代表下會(huì)議單沒有注明客人需在將軍廳安裝噴繪的通知，工程部沒有安裝背景架，導(dǎo)致廣告公司的工作人員將噴繪直接釘在墻體上的現(xiàn)象，造成工作失誤。 37 2. 銷售代表只將會(huì)議客人需要茶歇的信息以會(huì)議單的形式下發(fā)到餐飲部，沒有電話告知，銜接上出了問題，差點(diǎn)造 成工作滯后 工程問題： 705 房地漏有很重的異味，需改善； 較多陽臺(tái)墻壁均有開裂的現(xiàn)象； 大堂門外左邊的噴泉維修需抓緊； 大堂員工通道處的門已壞，需維修； 2 號(hào)觀光電梯玻璃外的大理石臺(tái)面上有雜物及灰塵； 8 樓套房玻璃外墻有一條膠條脫開，影響外墻美觀； 二樓包廂以對(duì)外營業(yè)，過道上不宜存放地板磚。 建議及提升策略 : 隨手關(guān)門、窗，保持店內(nèi)溫度適宜； 對(duì)新裝修區(qū)域的門要有保護(hù)的具體要求與措施。避免新門周邊掉漆； 員工服務(wù)時(shí)的微笑與目光交流要加強(qiáng)； 員工的標(biāo)準(zhǔn)站姿，部分員 工的口紅偏淡； 員工利用工作之便，乘坐客用電梯的現(xiàn)象； 前臺(tái)晚班上班人員較少，每天晚班有 3 萬元的備用金，且存放錢的抽屜鑰匙就掛在上面，建議進(jìn)行調(diào)整； 重新規(guī)范會(huì)議茶歇的收費(fèi)標(biāo)準(zhǔn)、出品規(guī)格、擺臺(tái)標(biāo)準(zhǔn)，提升會(huì)議檔次 ； 38 建議對(duì)在酒店用餐的會(huì)議團(tuán)隊(duì)客人房的房卡可在入住前將房卡刷到 14:00，為客人提供方便； 第五章 結(jié)束語 經(jīng)營管理是酒店的生命線，沒有標(biāo)準(zhǔn)化、規(guī)范化、高水平的經(jīng)營管理做基礎(chǔ)，飯店就失去參與市場(chǎng)競(jìng)爭(zhēng)的根本。本文根據(jù)由中華人民共和國質(zhì)量監(jiān)督檢驗(yàn)總局和中國國家標(biāo)準(zhǔn)化管理委員會(huì)發(fā)布的最新版 本《旅游飯店星際的劃分與評(píng)定》 GB/T143082021 來測(cè)量與評(píng)估所研究酒店存在的經(jīng)營管理方面的相關(guān)問題為主題，研究了該酒店運(yùn)營管理中的“必備項(xiàng)目”、“設(shè)施設(shè)備”以及“運(yùn)營質(zhì)量”所存在的問題及針對(duì)這些問題所提出的建議及提升策略。希望本次研究能為該酒店的經(jīng)營管理進(jìn)一步得以完善，并能夠?yàn)槲覈渌频曜龀鼋?jīng)營管理模范，能給酒店管理實(shí)踐提供一些有價(jià)值的信息。 參考文獻(xiàn)： ① 姚增，《星級(jí)賓館設(shè)計(jì)我見》 建筑規(guī)劃與設(shè)計(jì) ② 黃小春，《論酒店標(biāo)準(zhǔn)與服務(wù)質(zhì)量及其關(guān)系》．上海社會(huì)科學(xué)院，2021年 ③ 葛明輝，《不同檔次的酒 店如何推行標(biāo)準(zhǔn)化服務(wù)》． ④ 簡(jiǎn)恩 恩格爾，《美國的飯店星級(jí)評(píng)定》 ⑤ 陳辰，李海勇，秦海珍《飯店星級(jí)評(píng)定標(biāo)準(zhǔn)發(fā)展趨勢(shì)探究》 暨南大學(xué) ⑥ 張小曼，《酒店星級(jí)的標(biāo)準(zhǔn)是什么》 北京晨報(bào) 2021年 39 ⑦ 張新中，《酒店星評(píng)的十項(xiàng)原則》 中國旅游報(bào) 2021 年第 007 版 ⑧ GB/143082021《中國旅游飯店星級(jí)評(píng)定標(biāo)準(zhǔn)》 ⑨ 美國旅游官方網(wǎng)站，《 getting behind the ＡＡＡ／ＭＯＢＩＬ ratings game》 ⑩ 《中國高星級(jí)酒店市場(chǎng)現(xiàn)狀研究與發(fā)展前景分析報(bào)告》 中國報(bào)告網(wǎng) 2021 年 第六章 致謝 四年的大學(xué)生活，將以這次的畢業(yè)論文為完結(jié)，要感謝的人很多很多。 我要感謝我的父母，雖然大學(xué)之后半年才能見一次面，但那里還是自己的避風(fēng)港，不論遇到了什么挫折，有他們?cè)诒澈笾С郑参孔约?，心里就?huì)感覺踏實(shí)了很多。 我要感謝我的班主任謝勝文老師和導(dǎo)師唐健雄老師。謝老師給予我很多我不能解決的問題的指導(dǎo)，無論是平時(shí)生活中遇到的點(diǎn)點(diǎn)滴滴的事情，還是學(xué)習(xí)上的困難，她都不厭其煩的幫助我們。 十分感謝指導(dǎo)老師唐建雄教授，在百忙之中舍棄休息時(shí)間對(duì)文獻(xiàn)綜述進(jìn)行悉心指導(dǎo)，為我本次畢業(yè)論文的協(xié)作奠定了基礎(chǔ)。 本文的最終完成，是唐老師嚴(yán)格要求和督促的結(jié)果，盡管有繁忙的教學(xué)工作，但唐老師還是不厭其煩地給我指導(dǎo)、啟發(fā)和建議，對(duì)本文的研究方法、思路、框架結(jié)構(gòu)和文字等都給予了細(xì)心地指導(dǎo)。 40 您好，為你提供優(yōu)秀的畢業(yè)論文參考資料，請(qǐng)您刪除以下內(nèi)容， O(∩_∩)O 謝謝?。?！A national survey was recently launched to evaluate the eye health of Chinese children andteenag June 6, China39。s annual National Day for Eye Care, the China Youth Development ServiceCenter and Zhejiang Medicine, a leading listed Chinese pharmaceutical pany, jointlyannounced the kickoff of the about one month, a questionnaire piled by top eye care medical experts in China willbe distributed through multiple online partners, including m, as well asthrough offline survey events held in universities, middle schools and primary schools acrossthe report will be released based on the survey statistics and analysis, and most importantly,guidelines for parents and youth on how to care for the eyes and prevent myopia — agrowing problem in China39。s digitized society, will also be attached on the report.Myopia is not only a disease that makes people see things blurrily, but also leads to severeplications, such as glaua (increased pressure within the eyeball), and can causeblindness, said Zhou Yuehua, an established eye care specialist with Beijing TongrenHospital.It is very important for parents and children to know about the risk and care for their eyes.There are about 450 million myopia patients in China. Among Chinese myopia patients,30million are severe patients, according to ZhouThe prevalence of myopia among high school and college students is more than 70 percent,and the situation is continuously worsening, he Zhu, director with the China Youth Development Service Center, said long hours ofstudy, lack of exercise, especially outdoor activities, and attachment to electronic screen aresome of the top reasons behind the widespread myopia problems, and the increase ofyounger patients, although China has made great progress in improving the hardwarefacilities and lighting conditions in said he hopes the survey will alert people on the threatening situation, and also helpmedical experts to better guideline parents and children39。s behaviors to care for eyes, basedon the timely and factual statistics the survey series of followup events will also be held in six cities, including Jinan in Shandongprovince, and Changsha in Hunan province, to educate people on how to care for eyes afterthe survey started. More and more Chinese are jogging to get and stay fit. Most joggers will run alone, but some will jog with friends or even coaches. The Beijing Olympic Forest Park is one of the most popular spots. It is packed with runners in the afternoon, usually after work, and at weekends. Jogging after a whole day39。s work can be a way to unwind. It is true for He Wenjun, whose workplace is right near the forest park. She discovered her athletic aptitude at the age of seven, when she began playing tennis. Then she turned to jogging, and she has persevered with it for 10 years. I e to jog almost every day after work, whenever I have time. I think jogging is good for my health. And for me, a girl, it helps me to achieve to eternal goal, to keep slim, He said. He says she prefers jogging alone, so she can focus better. She loves jogging, even during Beijing39。s smoggy days. If the smog is severe, I39。ll hold off jogging for a while. But if I really want to get away from work, I39。ll wear a mask, or just ignore the smog and go on jogging, she said. For those who are not so athletic, jogging also has its attractions. Wu Houbin started roughly two years ago, when he was severely obese. Within two months, his weight dropped from 82 kilograms to 64 kilograms. The success helped him recover health, and he has made friends. Jogging does not require speed, but stamina. If you want to stick to