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s you39。ll be inclined to cut them a little slack. Genuinely listening well is, at its heart, an act of love, and as such, may help heal. 9. Be sensitive to emotional deaf spots. Deaf spots are words that make your mind wander or go off on a mental tangent. They automatically produce a mental barrier that impedes listening. Everybody is affected that way by certain words. For example, a speaker giving a talk to savingsandloan personnel kept saying, bank. To members of that industry, banks and Samp。Ls are very different things and so each reference to them as bankers irritated the audience and aroused emotions that temporarily derailed their listening. So be alert to what your own deaf spots are and make adjustments. And try to find out what raises the hackles of other people, then avoid those words so as to raise the likely level of listening. 10. Create and use an activelistening attitude. Learning to be an active listener is like learning to be an active jogger. It takes effort. You start little by little and work upward. It39。s as much a state of mind as a physical activity. Besides, as you work longer and get better, it pays everincreasing benefits. An activelistening attitude can help tremendously in breaking your poor listening habits. Exercising such an attitude means Appreciating that listening is as powerful as speech. What someone says to you is just as critical as what you have to say to them. Realizing that listening saves time and effort. Those who listen create fewer mistakes, fewer misunderstandings, and fewer false starts. Understanding that listening to everybody is important and worthwhile. Look for that something you can learn from each and every person you meet.