【文章內容簡介】 tive consequences for his health,” said Professor Dieter Zapf. In order to reach these conclusions, for over two years, 4,000 volunteers including shop workers and air hostess, were put in an imaginary call center and abused by customers. Some of the participants were allowed to answer back, while others had to be polite and friendly all the time. Those who stood up to clients(顧客 ) had a rapid heartbeat for a brief period, but for those who had to remain friendly, their heart was still racing long after the client had hung up. The conclusion reached by the researchers was that“ being friendly against one39。s will causes nothing but stress” . Professor Zapf said, “We are all able to control our emotions, but it bees difficult to do this over a long period as air hostesses are forced to on long flights.” “ These people need space away from the passengers where they can be on their own and let their feelings run free. We have to get away from the ?customer is king? attitude and show more respect to those working in the service industries.” 32. Who are most at risk when forced to be polite all the time? A. Those connected with the public. B. Those in service industries. C. Those with high blood pressure. D. Those working at the airport. 33. According to Professor Dicter Zapf, false friendliness can _____. A. cause conflicts among people B. improve people?s relationship C. control high blood pressure D. lead to more serious illnesses 34. What can be inferred from the text? A. About 4000 voluntary students took part in the research. B. Those allowed to answer back had a slow heartbeat. C. Those forced to remain polite are likely to have heart problems. D. Air hostess should be allowed to lose their temper on long flights. 35. What is the main purpose of this text? A. To tell people to take the “customer is king” attitude. B. To persuade people out of working in service industries. C. To appeal to people to respect those in service industries. D. To remind people in service industries to control their emotions. 第二節(jié)（共 5 小題；每小題 2 分，滿分 10 分） 根據短文內容，從短文后的選項中選出能填入空白處的最佳選項。選項中有兩項為多余選項。 Bad days happens to many of us. Something makes us sad, angry, frustrated or disappointed. But you still have to get up and go to work. Everything others say to you sounds stupid. 36 . Luckily, you can do something about it. Here are some ways to turn around a bad day. Accept your bad mood Being in a bad mood is not that hard. If you?re mad, be mad. 37 . This does not give you license to be rude and unpleasant to others. It just means that you need to recognize and accept your bad mood to be able to do something. Tell others You can try to keep your bad mood a secret and put on your happy mask. Guess what, you?re fooling nobody. 38 . Simply tell them “ listen guys, I?m in a really sour mood today. I?m not sure why, but it?s nothing to do with what you have done. If I bite your head off, I apologize in advance.” 39 Spend a few moments to try thinking of at least one or two things that aren?t all bad: Something you look forward to, such as a person you like at work or something nice that happened recently. Take some quiet time And if you?re having a really bad day, it may be a good idea to withdraw a little if you can. 40 . Sit and work somewhere quiet. Take a long bathroom break. Consider going home early or taking the day off. A. Remember the good B. It?s important to get along well with others C. Everyone seems to annoy you D. The best thing to do is to tell the people you work closely with E. If you?re sad, be sad F. Ask for advice G. Take a walk in your lunch break 第三部分：英語知識運用 （共兩節(jié)，滿分 45分） 第一節(jié) 完形填空（共 20小題；每小題 分，滿分 30 分） 閱讀下面短文，從短文后各題所給四個選項（ A、 B、 C 和 D）中，選出可以填入空白處的最佳選項，并在答題卡上將該項涂黑。 On a foggy evening, Steven took his old father to a restaurant for dinner. His father was very old and weak. While eating, he 41 dropped food on his shirt and trousers. Other 42 watched him in disgust while his son was 43 . The whole restaurant fell 44 . All the diners turned away from the father and son one after another while Steven 45 his father in a soft voice of a man, “Eat as 46 as you can, father. It will be weeks before I 47 back from my business trip.” At that moment, the old father nodded with 48 , tears full of his eyes. After he finished eating, Steven, his son, who was not at all 49 , quietly took him to the wash room, 50 the food particles(飯粒 ), removed the stains, bed his hair and 51 his glasses firmly. When they came out, the entire restaurant was 52 them in dead silence, not able to understand 53 someone could embarrass themselves publicly like that. The son 54 the bill and started walking out with his father. At that time, an old man among the diners called out to the 55 and asked him, “Don?t you think you have 56 something behind?”. The son replied, No sir, I haven39。t. The old man insisted, “Yes, you have! You left a(n) 57 for every son and hope for every 58 ”. The restaurant went silent. All behind looked at Steven with regret and then, with great respect at both father and son, who were 59 into the fog. To care for those who once cared for us is one of the 60 honors. We all know how our parents cared for us for every little thing. Love them, respect them, and care for them. 41. A. constantly B. freely C. regularly D. silently 42. A. waiters B. waitresses C. diners D. men 43. A. angry B. calm C. anxious D. fearful 44. A. lucky B. happy C. hopeless