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4,000,000 call minutes managed annually ? 238,000 calls from the public handled per month ? 25,000 broadcast feeds booked, managed every year ? 151 national and international sites managed on the BBC Network ? 29,000 hours of Digital TV output coded and multiplexed every month 8 Global work of innovation ? By 2000, outsourcing was firmly established as part of the BBC culture BBC Procurement approach The first step was to establish an approach to the procurement process that would meet the following objectives: ?Provide a flexible framework to ensure that the best solution is identified in the shortest time ?Get the best response from the market ?Create a confidential environment that encourages the flow of ideas ?Minimise costs for both the BBC and the bidders. The approach adopted was as follows: ?Market testing – establishing market capability and interest in the opportunity ?Expectation setting – adoption of key messages that defined what the BBC wanted from their supplier(s) ?Knowledge sharing – making available accurate, appropriate and helpful information to the bidders throughout the procurement process ?Mentoring – provision of onetoone support for shortlisted bidders ?“Real Life” testing – seeing how the bidders perform against a real life brief ?Vendor selection – selecting the preferred supplier(s) ?Contract negotiation to deal closure.