vp,contactcenteroperation崗位說明書(編輯修改稿)
2025-06-09 22:39 本頁面
【文章內(nèi)容簡介】 量導(dǎo)向? 投訴處理? 知識(shí)管理職位目的與職責(zé)職位目的（存在的理由，限制和目標(biāo)）To cost effectively manage performance and service levels of the contact center so that they are in line with pany objectives and expectations to generate revenue and profit.職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級(jí)別（全部/部分/協(xié)助）衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類戰(zhàn)略層面? To develop both staff and processes to maintain a topclass contact center performance and service culture to best serve clients consistently.? Full? Revenue? KPIs achieveme
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