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to effectively allocate resources to support efficient operations of the contact center as well as various business lines of the pany as a whole.職責范圍(名稱、定義、該職責所要達到的結果/目標)責任級別(全部/部分/協(xié)助)衡量標準(數(shù)量、質量)業(yè)務類戰(zhàn)略層面?戰(zhàn)術層面? To formulate customer munication and retention strategy as to effectively allocate resources and achieve revenue and customer satisfaction target.? To collaborate with Quality Assurance Team in order to accurate foreseen the ever changing customers requirements and give advice on external sales and service policies rs? To lead