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d a number of key staff changes, which might have resulted in your letter being overlooked. Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software. Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year. Ms. Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be mitted to providing you and all of our customers with the highest standards of service in the industry. If you have any questions please don’t hesitate to call me at*******. Yours in service Tony英文道歉信6Dear Mr. Smith, I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day. I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill. I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a makeup examination. I will e to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused. Sincerel