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about all pinpointed issues you bought out. Please allow us to explain the oute for your reference. Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been deleted. We understand that you may requested the King Size room but actually we could not satisfy your Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that