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y to cost,efficiency and deadlines. EXPERIENCE 1993Present Silver Guard Insurance Agency TRAINING COORDINATOR Develop training curriculum,aids and materials to instruct staff in division operations,corporate policy and procedure,and to maintain ongoing personnel development in knowledge of current practices,increase job performance skills and maintain quality assurance for al office operations. Conduct highly effective classroom sessions and handson training enpassing billing,benefits,insurance industry regulations and relevant legal issues. Specialize in investigating medical malpractice cases. 19911993 Orange munity medical center MANAGER Managed and supervised daily credit and collections operations with responsibility for client billing and managing free care operating budget and contributed to overall budget accounts status and implemented appropriate collections procedures。facilitated clear munications with service vendors。worked effectively with attorneys in cases involving legal proceedings. 19871991 Contemporary Temps ASSISTANT MANAGER Collected insurance statistical data。implemented cost avoidance programs and conducted tra