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e pliance, keep right supporting documents related to all sales processes. d. Monthly review on OTIF and failure order lines analysis. 2) Customer Relation Mastery a. Get acquaintance with customers and to build up profile with order pattern, delivery requirements. b. Provide prompt and accurate response to customer enquiries. 3) Order management a. Maintain accurate information in SAP, input necessary update to meet OTIF. b. Update customer demand regularly and feedback to planners and sales to ensure on time delivery. c. Provide input promptly on weekly order review, credit watch, service charge and requests approval. d. Coordinate drop shipments with overseas suppliers/plants and customers. 4) Handle customer plaints a. Acknowledge plaints with courtesy and provide solution within the target time frame. b. Execute goods return, replacement and credit notes. Achievement:Project of the relocated of customer service center 1) To minimize operation cost, moved the order operation from Singapore/HK/TAIWAN to PRC. Assist to set up regional customer service center in Guangdong to meet customer and business requirement。 2) Assist to train the colleagues in Guangdong office to handle the orders of HKamp。rsquo。s / Singaporeamp。rsquo。s to maintain the same customer service level as in HK /Singapore. 【you are not full member,please contact us.】 (202005 ~ 202005) Company Type: Private Enterprise Company Category: Consulting and Investigation industry Job Title: Administrative Assistant Positions: Administrative Assistant/Clerk Job Description: Report to: General Manager Responsibilities: 1) Be responsible for various departments daily desk work, including documents management, time management. 2) Handle basic financial daily desk work. Project Experience Project of the relocated o