【正文】 t a service employee should have in the marketing meaning of service petencies is the ability and knowedge a personnel should have in the service a worker is hired by a pany, he should have the ability to support his many firms, the method to identify the ability of a new personnel is according to the degrees and certificates that he has, like the lawyers, the accountant and the customs meaning of service inclination is the attitude and interest of a service personnel in the service process to with higher service inclination will provide higher service quality for has showen that service effectiveness is correlated with serviceoriented personality characteristics such as helpfulness, thoughtfulness, and sociability.(364 43)Workers with positive attitudes rather than a specific skill set are the first choice of the successful service people to deliver service qualityWhen firms hired the suitable employees, the organisations should take actions to train these employees to make sure they can qualify their works that belong to are three methods to train these employees: train for technical and interactive skills。s necessary for us to think more before the meaningful idea to an essay is what the soul to a matter what you39。re going to write, you must have a guideline of it in your wonderful writing should be logical, clear, and writing stimulates me to form a good habit of writing, I always have some brainstorms, and list a guideline of my I carry on my addition, I often try my best to find more examples to make my English writing more , it39。empower employees and promote of all, the method that train for technical and interactive skills is the basic work that the employees should do, then we will do not discuss too , the meaning of empower is give service personnels the suitable rights, tools and skills to satisfy various employees is a useful method to provide high quality service to to consumers’ needs are unstable, panies should give service personnels the power to satisfy the changing demand of consumers and recover the mistakes that the firm suggests positive benefits to empowering frontline service of these benefits include reduction in jobrelated stress, improved job satisfaction, greater adaptability, and better outes for customers.(367, 55)HAIDELAO, a Chinese local Hotpot City is very success in China, and it has set up many subbranches all around of the reasons for HAIDELAO’s success is the managers give employees some rights to make sample example, when consumers want to return some food that they do not need, the waiter has the right to return the food, and the waiters also have some rights to present some food and gifts to , promote teamwork can increase customer’s demands of various consumers are different, with the teamwork different service personnels can provide different services to satisfy the various demands of , employees will feel dismay when do service work for too long time, however, teamwork can release these negative a team, the members can encourage each other and provide a appropriate environmet to make team members keep passion for the service who feel sipported and feel that they have a team backing them up will be better able to maintain their enthusiasm and provide quality service.(368,58)For instance, when a team member meet