【正文】 六大職業(yè)意識(shí).........................................................................................................14六大職業(yè)意識(shí).........................................................................................................................14（一）關(guān)愛(ài)為橋，嚴(yán)格為路.........................................................................................14（二）品德是根，誠(chéng)信為本.........................................................................................14（三）服務(wù)意識(shí)，一專(zhuān)多能.........................................................................................14（四）盡職盡責(zé)，有使命感.........................................................................................14（五）危機(jī)意識(shí)，有緊張感.........................................................................................15（六）積極主動(dòng)，自動(dòng)自發(fā).........................................................................................15第四講 修煉六項(xiàng)良好心態(tài)（上）.............................................................................................16六項(xiàng)良好的心態(tài)(一).............................................................................................................16（一）敬業(yè)的心態(tài).........................................................................................................16（二）進(jìn)取的心態(tài).........................................................................................................16（三）感恩的心態(tài).........................................................................................................17（四）共好的心態(tài).........................................................................................................17第五講 修煉六項(xiàng)良好心態(tài)（下）.............................................................................................18六項(xiàng)良好的心態(tài)(二).............................................................................................................18（五）學(xué)習(xí)的心態(tài).........................................................................................................18（六）創(chuàng)新的心態(tài).........................................................................................................18 兩種不良心態(tài).........................................................................................................................18（一）第一種不良心態(tài).................................................................................................18（二）第二種不良心態(tài).................................................................................................19 保持良好的心態(tài).....................................................................................................................19 如何才能保持良好的心態(tài).....................................................................................................19.............................................................................................19 .....................................................................................19 、處理好付出與回報(bào).............................................................19 ，習(xí)慣欣賞和贊美他人.........................................................19 ，幽默感，尊重他人的隱私.........................................................................19第六講 職業(yè)化必備的四大能力（一）.....................................................................................21設(shè)定并達(dá)成目標(biāo)的能力.........................................................................................................21（一）設(shè)定并達(dá)成目標(biāo)的含義.....................................................................................21（二）目標(biāo)的特點(diǎn).........................................................................................................21（三）如何設(shè)定人生的目標(biāo).........................................................................................22（四）達(dá)成人生目標(biāo)的步驟.........................................................................................23第七講 職業(yè)化必備的四大能力（二）.....................................................................................24快速執(zhí)行的能力.....................................................................................................................24（一）執(zhí)行力有三層含義.............................................................................................24（二）執(zhí)行力需要的條件.............................................................................................24（三）執(zhí)行力的標(biāo)準(zhǔn).....................................................................................................24（四）執(zhí)行人十件事.....................................................................................................24（五）提升執(zhí)行力之八招.............................................................................................25第八講 職業(yè)化必備的四大能力（三）.....................................................................................27溝通關(guān)系的能力.....................................................................................................................27（一）溝通的過(guò)程.........................................................................................................27（二）與上司溝通的技巧.............................................................................................28（三）與同事溝通的技巧.............................................................................................29（四）與下屬溝通和相處的技巧.................................................................................29第九講 職業(yè)化必備的四大能力（四）.....................................................................................31團(tuán)隊(duì)協(xié)作能力.........................................................................................................................31（一）自動(dòng)自發(fā)，彼此負(fù)責(zé).........................................................................................31（二）目標(biāo)統(tǒng)一，全力以赴.........................................................................................31（三）相互協(xié)作，優(yōu)勢(shì)互補(bǔ).........................................................................................31第十講 塑造六種職業(yè)精神.........................................................................................................33六種職業(yè)精神.........................................................................................................................33（一）深刻理解和熱愛(ài)崗位......................