【正文】 spirationsCapabilitiesAspirationsCapabilities? ? ? ? ? ? ? ? ? ? ? ? Person A Person B6Sources of Wealth:Agricultural EraLaborHandsKnowledgeHeadsCapital: Money MachinesLand Resources7Sources of Wealth:Industrial EraLaborHandsKnowledgeHeadsCapital: Money MachinesLand Resources8Sources of Wealth:Knowledge EraLaborHandsKnowledgeHeadsCapital: Money MachinesLand Resources9Sources of Wealth:LaborHandsKnowledgeHeadsCapital: Money MachinesLand Resources10Sources of Wealth:LaborHandsKnowledgeHeadsCapital: Money MachinesLand ResourcesEconomy ofScarcityEconomy ofAbundance11New Vortex of Understanding about Knowledge EraOrganizational Learning SelfOrganizingThe WebIntellectual CapitalCore CompetenciesInnovationKnowledge ManagementEmotional IntelligenceDynamicStableComplexSimplePace of ChangeKnowledge RequirementsNolan Norton, 198813VisionStrategyCultureValues Balanced Scorecard CustomersFinanceLearning DevelopmentProcessesWhat investments in our customers bring them excellentresults?How can we better anize our knowledge?How do we leverage the valueof our customers’ knowledge?How can we use ours and ourcustomers’ knowledge moreeffectively?Innovating with our customers!14Inventory Turns = Cost of Goods Sold for YearAvera