【正文】 ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 審核人 分析人 顧 客 滿 意 度 分 析 報(bào) 告 年 月 日 __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 審核人 分析人 湖南計(jì)算機(jī)股份有限公司 稅控收款機(jī)產(chǎn)品 銷售和技術(shù)服務(wù)代理 管理制度 湖南計(jì)算機(jī)股份有限公司 稅控收款機(jī)產(chǎn)品 產(chǎn)品銷售和技術(shù)服務(wù)代理管理制度 一、 服務(wù)公 司的機(jī)構(gòu)設(shè)置 1．建立湘計(jì)總部與代理商本地化相結(jié)合的服務(wù)體系 1） 湘計(jì)總部設(shè)立技術(shù)支持部 2） 湘計(jì)在省會(huì)城市、直轄市成立技術(shù)支持中心 3） 代理商建立本地化服務(wù)體系 2．代理商建立本地化的服務(wù)體系 代理商承擔(dān)著對(duì)納稅戶的售前、售中和售后服務(wù)的職責(zé)，建立合理的組織機(jī)構(gòu)是服務(wù)工作到位的基本保證。并把顧客認(rèn)可及測(cè)試正確的監(jiān)控芯片及文檔提交標(biāo)準(zhǔn)檔案室保存。信息員根據(jù) [產(chǎn)品維修單 ]，填寫 [統(tǒng)計(jì)分析表 ]，客