【正文】 : Diverse groups often e up with better solutions. ? Group Identity: When cohesiveness is low, encourage a group to adopt a unique identity and engage in healthy petition with others. ? Success: cohesiveness increases with success. ? Look for a way for a group to find some small success. 1421 Irwin/McGrawHill 169。 D Teams Self Managed Teams Command Groups Task Forces Informal Groups created by workers Friendship Groups Figure 147 Irwin/McGrawHill 169。 Teams Impact Effectiveness Groups and Teams Can... Enhance Performance Increase Responsiveness to customer Increase Innovation Increase Motivation amp。The McGrawHill Companies, Inc., 2022 Stages of Group Development 1) Forming: members get to know each other and reach mon goals. 2) Storming: members disagree on direction and leadership. ? Managers need to be sure conflict stays focused. 3) Norming: close ties and consensus begin to develop between members. 4) Performing: group does its real work. 5) Adjourning: only for task forces that are temporary. ? Note that these steps take time! 1415 Irwin/McGrawHill 169。The McGrawHill Companies, Inc., 2022 Group Dynamics ? Group Norms: shared rules that members follow. ? Groups may set working hours, behavior rules, etc. ? Conformity amp。The McGrawHill Companies, Inc., 2022 Competitive Advantage with Groups amp。The McGrawHill Companies, Inc., 2022 Types of Groups and Teams Cross Functional Teams Interest Groups Groups amp。The McGrawHill Companies, Inc., 2022 Group Cohesiveness ? Group cohesiveness: measures the loyalty to the group by its members. ? Level of Participation: as cohesiveness rises, so will participation. ? Participation helps get members actively involved, but too much can waste time. ? Level of Conformity: as conformity rises, so does cohesiveness. ? With too much conformity, performance can suffer. ? Level of Group Goal Acplishment: as cohesiveness rises, the em