【正文】 lity of the work in the hotel. May be it is not enough, but this is very useful. In the future, this knowledge continues to guide me, help me to adapt to the new environment, and accumulate more work experience. 2. The process of the work After training, we have officially entered the work. This was my first work in my life. I was full of curiosity and selfconfidence. At the same time, I had a little fear. Because of everything was new. I did not know what was waiting for me. But when I experienced, I though everything was well. My progress was obvious, and I had a good harvest in my job and a big change in my life.(1) Work as a conciergeMy first role was the concierge in the hotel’s front office. Concierge need to understand the basic etiquette knowledge. This was the purpose of our work here. My classmates and I were wearing a gray suit, stood in doorway on the both sides. When the customer came, I would open the door , and say “Hello, wele to Wealthy hotel, this way please.” Then I must take the initiative to help them if the customers were with the luggage until they entered the elevator. If necessary, I had to put them to the room. For people who waiting in the hall, I had to send drinks. I have been standing here for a long time. I felt so tired that I could not walk. But I must do it. That was the most basic requirements. That was my job. During my job, I had learned to a range of business etiquette in the hotel, for example: When I had my work, I must pay attention to my appearance, standing, and the way of guiding. Business etiquette is the rule of conduct demonstrating mutual respects in business activities. With the development of we must to continue our effort to make ourselves lighting. I take this word as my motto to motivate myself. In this process during my internship, I learned a lot of knowledge which cannot acquired from books or our college. So, in my opinion, college students，especially those who are going to graduate, participated in social practice or internship is necessary. It can help us adapt the social easily and lay a good foundation for job venture. Finally, I would like to express my sincere thanks to my college and Wealthy Hotel. I will make a greatest achievement to reciprocate your education. In the future, I will take all my experience to face my challenge and difficulties. I believe I will have a good future in my life. 9。 the customers would smile for me too. I thought this was not only useful for the hotel, but also good for our daily life.(2) Work as a receptionistMy second role was the receptionist. The first job was laid a good foundation for my next job. This was the biggest harvest in my first role. And then, the manager changed my job. This is the most important work in my internship process. The focus of my work was checking in, check out, change rooms, print invoices, etc. There is a case: a person came to our hotel, he want to check in. I let him out of his ID card to register (if he is a foreigner, he may out of his passport). Then, I scan his ID card, and enter his information. After that, I make a room card for the room which he will live. The end, I give him the room card and breakfast voucher. My job is over. Sometime, many customers were not satisfied with the room, I would change another one. In this work, I saw a lot of people. Most of them were friendly, but some of them were not. In this case, I tried my best to adjust my mind. I believe this is the growth. Through continues effort, I got the affirmation of my manager and colleagues. Through this work, I have learned a lot of experience about munication. I have learned how to municate with others. Communication is one of the most important things for people. I cannot have a good life without munication. I have learned how to municate with customers, colleagues