【正文】 .....................................................................................39. 系統(tǒng)運(yùn)行生產(chǎn) ............................................................................................................42. 系統(tǒng)接口 ....................................................................................................................43 通訊中心系統(tǒng) ...........................................................................................................................43. 通訊中心簡(jiǎn)介 ............................................................................................................43. 系統(tǒng)架構(gòu) ....................................................................................................................44. 基本性能 ....................................................................................................................44. 基本功能 ....................................................................................................................44 數(shù)據(jù)中心系統(tǒng) ...........................................................................................................................45. 技術(shù)思路 ....................................................................................................................45. 系統(tǒng)結(jié)構(gòu) ....................................................................................................................46. 系統(tǒng)主要功能 ............................................................................................................48. 系統(tǒng)主要特點(diǎn) ............................................................................................................48. 系統(tǒng)具體設(shè)計(jì) ............................................................................................................48第 6 章. 系統(tǒng)運(yùn)行平臺(tái)建設(shè) ........................................................................................................49 系統(tǒng)運(yùn)行生產(chǎn) ...........................................................................................................................49 系統(tǒng)開(kāi)發(fā)平臺(tái) ...........................................................................................................................49 應(yīng)用中間件 ...............................................................................................................................51. 數(shù)據(jù)交換中間件 ........................................................................................................51. 報(bào)表中間件 ................................................................................................................51 系統(tǒng)保障體系建設(shè) ...................................................................................................................52第 7 章. 項(xiàng)目人員組成 ................................................................................................................52 項(xiàng)目組織架構(gòu) ...........................................................................................................................52 項(xiàng)目組職能說(shuō)明 .......................................................................................................................53 項(xiàng)目領(lǐng)導(dǎo)小組 ...........................................................................................................................53 質(zhì)量保證組 ...............................................................................................................................54 項(xiàng)目實(shí)施組 ...............................................................................................................................54iv / 72 對(duì)外協(xié)作組 ...............................................................................................................................55 項(xiàng)目支持組 ...............................................................................................................................55第 8 章. 項(xiàng)目階段管理 ................................................................................................................56 項(xiàng)目啟動(dòng)階段的管理 ...............................................................................................................57 項(xiàng)目設(shè)計(jì)階段的管理 ...............................................................................................................57 項(xiàng)目實(shí)施階段的管理 ...............................................................................................................58 項(xiàng)目驗(yàn)收階段的管理 ...............................................................................................................59 項(xiàng)目售后服務(wù)階段 ...................................................................................................................60第 9 章. 服務(wù)與支持 ....................................................................................................................61 服務(wù)宗旨 ...................................................................................................................................62 售后支持體系 ...........................................................................................................................63. 熱線服務(wù) ....................................................................................................................63. 障礙響應(yīng) ....................................................................................................................63. 定期跟蹤 ....................................................................................................................64. 軟件升級(jí) ....................................................................................................................65 售后支持手段 ...........................................................................................................................65 軟件維護(hù)過(guò)程控制 ...................................................................................................................67 售后支持保障措施 ...................................................................................................................68第 10 章. 技術(shù)培訓(xùn)安排 ................................................................................................................68 培訓(xùn)目標(biāo) ..............................................................