【正文】 :06:3412:06Mar2323Mar23 ? 1越是無能的人，越喜歡挑剔別人的錯兒。 。 ? Pareto, Brainstorming, Cause Effect Diagram, Logic Tree ? A3 Verify Potential Causes。圓圈外的的事業(yè)將被整頓、關(guān)閉或出售。 ? 因此美國開始檢討其品質(zhì)，各種品質(zhì)系統(tǒng)亦相繼提出，其中包含 6 ?品質(zhì)系統(tǒng) 。在 6?水準(zhǔn)則 1000個產(chǎn)品卻有 。 顧客 『 在乎 』 的事 ， 就是企業(yè)或組織在乎的事 。 ? Operating Window, Responsibility Matrix ? I1 Identify Vital Few ? In analysis step, potential X’ s were identified with a possible prioritization as to their importance in controlling Y. Improve step provides tools to explore and uncover the vital X’ s and how much impact each X has on the response Y. ? One of the major tools used for both exploration and confirmation of the effect of X’ s on the Y’ s is experimental design (DOE). By experimentally manipulating the independent variables, DOE provides an efficient and economical means for reaching valid and relevant conclusions about a process. ? Types of Experimental Design Screening ◎ Full factorial ◎ 2K factorial ◎ Fractional factorial Optimization ◎ Multilevel experiments ◎ Composite design ◎ Response surface method ? I2 Formulate Optimum Model ? The vital few important X’ s were identified and characterized in I1. The tools in I2 follow a methodology for establishing levels of these X’ s that will provide improved performance for the Y. . DMAIC Methodology 5 Stages DMAIC Methodology and Statistical Tools ? Phase: Control ? Steps。 12:06:3412:06:3412:063/23/2023 12:06:34 PM ? 1成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積累。 2023年 3月 下午 12時 6分 :06March 23, 2023 ? 1業(yè)余生活要有意義，不要越軌。 2023年 3月 下午 12時 6分 :06March 23, 2023 ? 1少年十五二十時，步行奪得胡馬騎。 12:06:3412:06:3412:063/23/2023 12:06:34 PM ? 1以我獨(dú)沈久，愧君相見頻。 ? Graph Analysis, Capability Analysis, Confidence Interval ? M1 Specify Project ? M1 step covers the followings: ◎ CTQ Breakdown ◎ Define Scope ◎ Process Mapping ◎ Pareto Analysis ◎ Define performance index and specifications The success of any 6? activities relies mostly on the CTQ definition and selection ? Define Performance Index Customer Requirements Internal Process Improved Process Customer Satisfaction Index of current level Index of improved level Perform project for improvement Clear Quantifiable Simple ? Example of Performance Index ◎ Yield ◎ Cycle time ◎ Defect rate ◎ Machine failure rate ◎ Customer standby hours ◎ Number of invoice errors ◎ Elapse Time from loan application to money transfer to the customer account ◎ Hours taken from receiving order to delivery to the customer M2 Measurement System Analysis ? M2 step covers the followings: ? Statistic fundamentals ? Sampling plan ? Data collection plan ? Variation of measurement system ? Gage RR study ? Improvement of measurement system Without accurate measure, can’ t identify any symptom of problem ? 6 ? Metrics Data Type Statistic measurement data Comparison to specification Zvalue Discrete Data Continuous Data Defect unit opportunity (DPMO) Average, Standard variation, Shape SPEC Zvalue Sigma calculation ? Definition of DPMO terminology ? DPU: Defect per Unit ? (Defect: Anything that results in customer dissatisfaction。 ? 3C Analysis, Identify Customer, Cost/Effect Analysis ? D2 Define Customer Requirement。 6 ? 綠 帶 介 紹 Introduction to 6 ? Green Belt ? Content 1. 6 ? Quality System Why need 2. 6 ? Overview 3. 6 ? Methodology . 6 ? Define . 6 ? Measure . 6 ? Analysis . 6 ? Improve . 6 ? Control 4. Conclusion ? 1. 6 ? Quality System Why need ? . 從產(chǎn)品飽受競爭威脅的觀點(diǎn) 以美國為例， 19751985年，日本挾其『 反向技術(shù) 』 (Reversed Technology)優(yōu)勢，將其高品質(zhì)的產(chǎn)品推向美洲大陸，使得美國一向以經(jīng)濟(jì)與技術(shù)領(lǐng)先的盟主地位發(fā)生動搖。 Work Breakdown Tool ? D1 Validate Business Opportunity。 ? Measurement System Analysis, Gage RR ? M3 Identify Sigma Level。 , March 23, 2023 ? 雨中黃葉樹，燈下白頭人。 。 2023年 3月 23日星期四 12時 6分 34秒 12:06:3423 March 2023 ? 1一個人即使已登上頂峰，也仍要自強(qiáng)不息。 :06:3412:06Mar2323Mar23 ? 1世間成事，不求其絕對圓滿，留一份不足，可得無限完美。 Work Breakdown Tool ? C1 Identify Control Capability。 『 新點(diǎn)子 』 要採納『 外部觀點(diǎn) 』 (Outsidein Perspective)，即從顧客的眼光來看企業(yè)或組織的一切 。 ? 傳統(tǒng)以 『 百分率 』 水準(zhǔn)作為設(shè)計品質(zhì)水準(zhǔn) ， 如今變更為以 『 百萬分率 (ppm)』 作為衡量品質(zhì)的水準(zhǔn) 。給你們一句忠告：「 管理是執(zhí)行者將觀念轉(zhuǎn)移到員工身上的一種藝術(shù) 」』。公司任何人不再任一個圓圈內(nèi)者，未來將會被解雇。 ? Benchmarking, Entitlement, KANO ? A2 Identify Potential Causes。 2023年 3月 23日星期四 下午 12時 6分 34秒 12:06: ? 1比不了得就不比，得不到的就不要。 12:06:3412:06:3412:063/23/2023 12:06:34 PM ? 1越是沒有本領(lǐng)的就越加自命不凡。 12:06:3412:06:3412:06Thursday, March 23, 2023 ? 1知人者智，自知者明。 2023年 3月 下午 12時 6分 :06March 23, 2023 ? 1行動出成果，工作出財富。 ? Regression, Hypothesis Test, ANVOA, MultiVari Analysis ? A1 Set Up Improvement Goal ? In M3 the current product capabilities were defined. ? Step A1 provides the tools to define performance objectives. ? The purpose is to set objective to establish a balance between improving customer satisfaction and available reso