【正文】 Customer focus 187。 People involvement ? Aggressive goal ? Metric (standard of measurement) ? Method Six Sigma Vision The Vision of Six Sigma is to delight customers by delivering worldclass quality products through the achievement of Six Sigma levels of performance in everything we do. Six Sigma Philosophy The Philosophy of Six Sigma is to apply a structured, systematic approach to achieve breakthrough improvement across all areas of our business. What’s the Strategy? ? Know what’s important to the Customer (CTQ’s) ? Reduce defects ? Center around target ? Reduce Variation Six Sigma Goal Reduce Defect Rate Improve Product Yield Improve Customer Satisfaction Increase Product Profit What problem we should focus on? ? High Defect Rate ? Low Product Yield ? Long Cycle time ? High Downtime ? High Maintenance Cost ? Bottleneck Step ? Poor Process Capability Unsatisfactory Breakthrough Strategy SE A G A T E C O N F I D EN T I A LF i l e na m e A ut h or D a t e Re vi s i o n S l i de D e pl oy O ve r v i e w . ppt M a r c h 27 , 20 00 1 13S i x S i g m a S ix S ig m a E n a b le s Br e a k t h r o u g h L e v e lIm p r o v e m e n t !1 2 3 4 5 T h e p r o b l e m wi th c o n ti n u o u s i m p r o v e m e n ts a s th e o n l y g o a l ,O r g a n i z a ti o n s e e s i m p r o v e m e n t B U T l o s e s t h e g a m e .T i m e i n Y e a r sS t a n d a r d A p p r o a c h e s? C u r r e nt To ol s? K a i z e n? Le a n M a nu f a c t ur i ng? R e e n gi n e e r i ng? Ty p i c a l TQ MImprovementBr ea kth ro ug h S tra t e gy Tr a i ne d D e di c a t e dI nd i v i du a l s A na l y t i c a l Ex p e r t i s e 7 0 % I m pr ov e m e n t pe rPr oj e c tSi x S i g m a Quality Breakthrough Time Reject Rate Special Variation Historical Level (?0) Optimum Level (?1) Natural Variation under ?0 Natural Variation under ?1 (177。 .., Customer Y Define Performance Standards For Y Validate Measurement System for Y Establish Process Capability of Creating Y Define Improvement Objectives For Y Identify Variation Sources In Y Screen Potential Causes For Change In Y Identify Vital Few x i Discover Variable Relationships Between Vital Few x i Establish Operating Tolerances On Vital Few x i Validate Measurement System For x i Determine Ability To Control Vital Few x i Implement Process Control System On Vital Few x