【正文】 :33:1805:33Mar239Mar23 1越是無能的人，越喜歡挑剔別人的錯兒。 :33:1805:33:18March 9, 2023 1他鄉(xiāng)生白發(fā)，舊國見青山。 , March 9, 2023 很多事情努力了未必有結(jié)果，但是不努力卻什么改變也沒有。 2023年 3月 上午 5時 33分 :33March 9, 2023 1業(yè)余生活要有意義，不要越軌。 2023年 3月 上午 5時 33分 :33March 9, 2023 1少年十五二十時，步行奪得胡馬騎。Performance Management A Guide to Consulting June 2023 Discussion Objectives ? Provide an overview of current thinking and trends ? Discuss what PM consulting is all about ? Review “what works and what doesn’t” – Share Best Practices research ? Review some of the basic planning and project steps Group Discussion Answer the following questions: 1. What is performance management? Why do panies have this process? 2. Why doesn’t it work so well? What makes it so difficult? Performance Management ? Translates business vision and strategy in an actionable way by cascading goals throughout the anization ? Measures both what is done and how it is done ? Aligns – Department goals with strategic business objectives – Aligns individuals with the broader anizational/ team context ? Ensures the closest “l(fā)ine of sight” possible Source: Watson Wyatt Best Practices in Performance Management Performance Consulting 1. Total Organization – Cascading and Alignment – Stakeholder Metrics 2. Employee Review Process – Engagement and Accountability – Growth and Achievements Two dimensions: Performance Consulting Total Organization Performance – Cascading and Alignment – Stakeholder Metrics The Key Questions of Business Planning = Why does the pany exist? = Where is it going? ? Size ? Sales ? Markets ? Locations ? Products ? Competitive Challenges ? SBU Linkages = How will it get done? ? Values and Operating Principles ? Technology ? Resources = What must the pany be very good at doing? = How will progress and success be measured? ? Expectations of Stakeholders ? Company Performance Mission Vision of Future Strategic Organizational Goals Core Organizational Capabilities Balanced Scorecard Business Plans are Developed by the Business Units Resource Requirements Industry Latin America Asia (Europe) Objectives of the business unit Objectives of the region Bottomupapproach: Derivation of segment and corporate strategic plans and operating objectives from business unit goals. Topdownapproach: Derivation of objectives from corporate strategy Objectives of departments and individuals Strategy of the Corporation Objectives of the corporation ? People ? Facilities ? Technology ? Equipment and Machinery Components of a Balanced Scorecard (with sample metrics) FINANCIAL RESULTS CUSTOMER SATISFACTION BUSINESS PROCESSES LEARNING GROWTH ? AFYP ? ROI/ROA ? Surplus Growth ? New sales: new customers ? Additional policies: