【正文】 LtdConsultantsTrainingQIT 的策略 strategy不要為專案而專案 not a project because of a project專案計(jì)劃注重實(shí)際project for practical needs專案時(shí)間一般三至五個(gè)月內(nèi)完成project duration 3 5 months應(yīng)量使用現(xiàn)有資源 ,不假外求make use of existing resources FormalWinFacilitator QITLtdConsultantsTraining力之所及　 Manageable 組員整體能力 overall ability of the team members 進(jìn)度可控制能力 progress control 對(duì)課題的熟悉程度 knowledge of the subject matter 資源的配合 resources availability 資料數(shù)據(jù)的可靠性 data reliabilityFormalWinFacilitator QITLtdTraining直方圖功能what a histogram can do藉以訂定規(guī)格界限。FacilitatorTraining柏拉圖的原理the pareto principle根據(jù)所收集數(shù)據(jù)按不良原因、不良狀況、不良發(fā)生位置等不同區(qū)分標(biāo)準(zhǔn)，以尋求佔(zhàn)最大比率的原因、狀況或位置的一種圖形。ConsultantsTraining特性要因圖cause and effect diagram決定問題 (激盪法 )define problem(brainstroming)起骨、分類、大骨、中骨、小骨initial bone,classify, big bone, middle bone, small bone集中式思考，定出重點(diǎn)順序concentration, define sequenceFormalWinFacilitator QITLtdConsultantsTraining改進(jìn)的目標(biāo)The objective of quality improvementQUALITY 提升品質(zhì)COSTING 降低成本DELIVERY 準(zhǔn)時(shí)交付SERVICE 優(yōu)質(zhì)服務(wù)MANAGEMENT 有效管理FormalWinFacilitatorTraining創(chuàng)新與改進(jìn)之分別Innovation and improvement 改進(jìn)Improvement是強(qiáng)調(diào)以員工的努力、士氣、溝通、訓(xùn)練、團(tuán)隊(duì)、參與及自律來達(dá)成目標(biāo)，由於持續(xù)不斷的努力，所產(chǎn)生的是小步伐改進(jìn)，而遂次累積而成Stress employee contribution, morale, munication, training, team work and selfdiscipline to achieve results. As the effort is continual, small steps can be accumulated.創(chuàng)新、改進(jìn)、維持、概念圖innovation, improvement, maintenance concept diagram（今井正明（今井正明 Gemba Kaizen著）著）高層管理高層管理senior management 中階管理中階管理middle management督導(dǎo)人員督導(dǎo)人員supervisory staff作業(yè)人員作業(yè)人員operating level維持維持Maintenance創(chuàng)新創(chuàng)新Innovation 改進(jìn)改進(jìn)ImprovementFormalWinTraining品質(zhì)改進(jìn)的定義Quality improvement defined效率 efficiency所達(dá)到的結(jié)果與所用的資源之間的關(guān)係relationship between results achieved and resources usedISO:9000 品質(zhì)改進(jìn)的杠桿原理Quality improvement leverage theory 交付交付 deliver品質(zhì)問題 quality problem制造制造 production流程設(shè)計(jì)流程設(shè)計(jì) process design產(chǎn)品產(chǎn)品 /服務(wù)設(shè)計(jì)服務(wù)設(shè)計(jì)product/service design事後糾正事後糾正 corrective action客方客方customer組織組織anisation設(shè)計(jì)設(shè)計(jì)design過程控制過程控制process controlFormalWinTraining跨功能 (部門 )管理 Crossfunctional(departmental)management 跨功能管理是指為達(dá)成 QCDMS跨越部門之間管理活動(dòng)。ConsultantsConsultants QITLtdLtdLtdConsultantsLtd QITFacilitatorTraining尋根方法 QC 七工具Getting to the root QC seven tools現(xiàn)場(chǎng)問題，現(xiàn)場(chǎng)解決 Gemba problem, Gemba solve實(shí)例分析 case anlaysis收集數(shù)據(jù) data collection以七工具分析 analysis by 7 tools訂立解決方案 plan the solutionFormalWinConsultantsLtd QITLtdConsultantsLtdFacilitatorTraining選擇隊(duì)員禁忌don’t in member selection換將不換兵change the captain but not the solders能者多 (癆 )the capable does everything個(gè)人英雄 individualism拉雜成軍 untrained排斥異己 play circle game強(qiáng)行拉扶 unwillingness選定課題要點(diǎn) 5M 選題法project selection 5M methodFormalWinConsultantsLtd QITFacilitatorTraining領(lǐng)導(dǎo)要點(diǎn)leadership rules 計(jì)劃要三思 think thrice 尋根須三問 ask thrice 執(zhí)行 5W1H use 5W1H 會(huì)前檢查 ,會(huì)後檢討 check before meeting, review after meeting 時(shí)加激勵(lì) motivate 安內(nèi)協(xié)外 harmonizeFormalWinConsultantsLtd QITFacilitatorTrainingThank you very muchFormalWinFacilitator QITLtdConsultantsTraining效果設(shè)定define results即計(jì)算目標(biāo) , 一般應(yīng)數(shù)量化 , 如時(shí)間 , 百份率 , 直 /間成本等set objectives, quantity, such as time, percentage, direct/indirect costs主要行動(dòng) 重點(diǎn)工作major activity important work專案計(jì)劃書注意事項(xiàng)project casefile notesFormalWinFacilitator QITLtdConsultantsTraining管理型 — 主要為管理層的專業(yè)改善management type management performance improvement課題內(nèi)容涉及管理決策，應(yīng)以中層以上管理人員，高層參與度比例較大involve management decision, senior management must participate參與人員應(yīng)以活躍型及主動(dòng)型members are more active加入明日之星的管理人員，對(duì)其信心增加起積極作用involve management stars are motivating涉及資源較多時(shí) ,應(yīng)考慮加入財(cái)務(wù)人員，以計(jì)算效益may need more resources, finance people could be a member課題類型與人員選定project type and member selectionFormalWinJudge the appropriateness of limitation改善前及後之比較。LtdLtdFacilitator QITLtdConsultantsTraining改善的原則principles of improvement過程原則process principle品質(zhì)改進(jìn)可以是全過程或某一過程的改進(jìn)，目的在追求更高過程效益及效率quality improvement can be whole series of processes or any one process. Aiming at higher efficiency and effectiveness FormalWinC 檢查工作、檢查工作、調(diào)查效果調(diào)查效果check, inspectFacilitator QITLtd QIT QITLtdFacilitatorFacilitatorImprovement refers to the actions taken to enhance the features and characteristics of product