【正文】 therefore, we enclose a 15% discount coupon for your next order.We appreciate your cooperation during this time and look forward to serving you again. (101 words) [Sample 3] Dear Mrs. Douglas:Thank you for your letter of January 6 informing us of the incorrect amount we charged under your calculation. After checking the bill carefully, we found that there should be a transportation fee included. The amount is just $150. According to the contract, the transportation fee should be paid on your part.We understand your concern and are willing to do as much as we reasonably can to make things right. We enclose the bill for you to check. Meanwhile we also enclose a 5% discount coupon for your next purchase. We sincerely appreciate your confidence in our products and look forward to serving you again. (101 words) 4. 祝賀信Congratulations【要點(diǎn)】1）祝賀 2）理由 3）愿望 [Sample 1] Dear Mr. Zhao, Good news travels fast. I have heard the exciting news that you have been elected chairman of the Student Union and I just want to let you know how happy I am for you. Congratulations on your success. It goes without saying that it is important for you to be the chairperson in the organization, because you can put what you’ve learned into practice, and moreover you have an invaluable opportunity to explore and extend your talent in helping the operation of the organization. Needless to say, you will obtain a lot of experience, which is of great value to your study career and prospective professional life. I am convinced that with your excellent approaches to dealing with various people you will prove your organizational skills. I wish you great success in your work and I look forward to hearing good news. Yours ever, [Sample 2] Dear Sherry and Paul,Congratulations on your excellent performance during our recent promotion campaign.Although the crowds were large and the days were long and hot, your expertise and endless patience contributed a lot to a profitable and safe sales season. In fact, we had higher sales and fewer customer plaints than last year, and no reported accidents. Both of you are to be mended for the extra effort you put forth.We sincerely believe that your mitment and skills makes EFTC an outstanding store. Thanks for being such an important part of the team。 Please let me know if you want me to buy these dictionaries, which are available in the local bookstores. And give my best regards to Mike and Jason. It’s ages since we last met. I look forward to seeing all of you again in the near future. (179 words)Yours ever,[Sample 2] Dear Ms. Clendenin:It’s a pleasure for me to answer your request for a letter of remendation for my good friend and former employee, Ted Taylor.Ted was a parttime stock room clerk with us for two and half years while he was working his way through college. He was always punctual, hard working and ready to take on new responsibilities.We have kept in touch during the five years since his graduation, and he now has a lovely family. He has developed into a resourceful, resultsoriented store manager who will, I am certain, be a great asset to your pany.【實(shí)用句型】As his employer, I can highly remend this promising young man who is currently applying for a scholarship to your university.When Tom Hawkins handed me the resignation, I was very sorry to learn that our top salesman would be leaving. But at the same time, I am willing to say a kind word on his behalf. 8. 慰問信Sympathy and Condolence【要點(diǎn)】1）慰問和同情 2）勸告和鼓勵(lì) 3）語調(diào)輕松 Dear Cathy,I’m happy to hear that your surgery went well and that you’re back home now recovering from your surgery. Please take your time. This will be a whole new experience for you. The body has a marvelous healing process, but it sometimes works more slowly than we’d like.You may be interested to know that the office is in a state of chaos/mess without you. And it’s awfully quite in the office without you. But we’ll manage somehow till you return.Take it easy. Everyone here is looking forward to seeing you and hopes you’ll be up and around. (99 words)【實(shí)用句型】We’re only a phone call away if there’s anything we can do.All your colleagues in the office send their love.Words seem so useless at a time like this, but I had to let you know how much 11. Informing a lossDear Sirs,I am writing to confirm the loss of my credit card. I telepho