【正文】 rees when strengthen employee bow say hello to, lead gesticulation correctly, already reached the level of the active service consciousness of employee is more the service is acplished lest appear,remind a visitor at any time missing article phenomenon, the appearance that the guest mobile phone that to going up the month emphasizes puts at will is put an end to basically, the antechamber department service for the pany is further upward everyday foreman wants honour seek guest opinion or suggest, already reached better service : Of main in the sale incentive employee promote passion, encourage employee to promote, decide the task to employee everyday, promote those who have target sex to begin a sale to work, male guest is in the in promoting passion this month is very exalted, special the promotes course male guest shopper that is massaging has do not let off any month plan: 1: Undertake stabilizing on personnel state of mind, undertake to stable employee skill : To detail the service undertakes groom and be supervisoried, advocate catch appearance appearance, the fixed position that decide : Undertake checking to facilities facilities, eliminate safe hidden danger, undertake to employee safe knowledge : Strengthen what fasten administrator to foreman class to supervise with education, make its get : Strengthen healthful maintain avoid long blind angle sanitation at the same time, insist to had done daily sanitation and week plan : Communicate what strengthen branch and branch each other, establish better harmonious group.第四篇：酒店前廳部月工作總結(jié)范文酒店前廳部月工作總結(jié)在x月份工作中客流并不大，由于季節(jié)性的到來等因素，完全的進(jìn)入到了淡季，面對(duì)淡季的到來，我們在x月份工作中還有很多做的不到位的地方，同樣也有突出之處，改進(jìn)錯(cuò)誤的工作。紀(jì)律:前廳在夜班中出現(xiàn)的違反公司紀(jì)律員工較為嚴(yán)重，出現(xiàn)脫崗，坐崗現(xiàn)象，給工作帶來許都的負(fù)面影響，對(duì)晚班員工進(jìn)行罰款和教育，對(duì)領(lǐng)班處連帶處罰，加強(qiáng)對(duì)夜班工作的監(jiān)管，并規(guī)定夜班員工疊毛巾不允許坐崗疊，對(duì)坐崗，脫崗，睡崗的員工處以50元以上罰款，領(lǐng)班連帶，領(lǐng)班出現(xiàn)以上情況降級(jí)或打回試用期，得到了相對(duì)應(yīng)得控制，我們還得繼續(xù)加強(qiáng)監(jiān)管員工的工作，培養(yǎng)領(lǐng)班的自我約束意識(shí)。銷售：在銷售中主要激勵(lì)員工的推銷激情，鼓勵(lì)員工推銷，每天給員工定任務(wù)，促進(jìn)有目標(biāo)性的去開展銷售工作，男賓在本月的推銷中激情非常高昂，特別在按摩的推銷經(jīng)過男賓的顧客都有不放過任何的機(jī)會(huì)。部門積極響應(yīng)，經(jīng)過一個(gè)月的實(shí)踐證明，部門都取得了一定的成績，凸顯出了一批優(yōu)秀的班組、優(yōu)秀的員工，部門也產(chǎn)生了一些服務(wù)能手，形成了善于發(fā)現(xiàn)問題、解決問題的好風(fēng)氣，對(duì)部門的發(fā)展起到了很大的激勵(lì)作用。通過這些培訓(xùn)，員工的服務(wù)素質(zhì)有了明顯的提升。2014年7月16日