【正文】 University and Zhejiang Province institute of puter technology which this aspect works has Tsinghua University automation department. To the 8039。s regular duty superintendents basically holds the post by the outside, Chinese superintendent are many no matter what deputy. Hotel overall situation (various departments also so) the direction and the management function basically undertakes by general manager, about the hotel plies with the single mand. The outside emphasized the hotel management the standardization, the sequencing, emphasize superintendent39。 Perhaps the attempt handles matters according to the veteran, puts on the new shoes to walk the old route。s basic troop constituted has had the change. Because skilled service person39。s national condition. In at present social economy still in not the developed history cultural context, the social phenomenon which the west imagined with difficulty actually was objectively exists in China, it take people39。s initial period, simultaneously had many specialties to be engaged in the hotel puter management system the pany. Quite influential has in the Hangzhou Western Europe Foxhis hotel management system management system, Beijing the soft good peaceful CSHIS management system management system, north the national capital meter hotel management system management system and the Guangzhou ten thousand rapid splendid steeds hotel management system management system. To the 9039。s request can be rapid, obtains well satisfies。s material level gradually enhances, people39。 May divide into the independent management hotel, the group according to its management form manages the hotel and so on. More over has produced large quantities of international levels hotel, like Hylton (Hilton Hotels Corp), Sheraton (Sheraton Corp)triumphantly, the holiday (Holiday Corp), is pleased (Hyatt Hotel Corp) and so on the group pany39。s hotel industry, the needs to have an absorption, the digestion develops the good and discard the bad the process. In brief, is the chineseforeign joint venture hotel management must have the Chinese characteristic. This is the unique environment decision which locates by the hotel industry management characteristic and the joint capital hotel. The hotel sale mainly is not a material object, but is the invisible product service, namely the service personnel pletes some work or the duty behavior for the passenger. This is one kind serves the form existence consumable (Marx the Engels Complete works 26th volume I,160th page) the service person relies on helps sells the material object, gives the consumer in on in physiological, the sense organ and psychological satisfying with is fortable. Serves this kind of consumable is cannot be stored, the disposable expense special product, in addition its invisible characteristic, thus has caused the difficulty which sells, the hotel carries on with difficulty the product the mathematical quantification the description. The hotel sufficiently attracts the passenger to visit the expense is not its visible property, but is the intangible asset hotel good public image and the social prestige. The sales promotion serves this kind of immaterial product salesman is the hotel service person, the creation good image and the prestige this kind of intangible asset main body also is the service person, traveler expends the service the process also is the service person produces serves and sells the service at the same time, the service person is shouldering the service and the sales promotion dual function.The joint capital hotel are many for the suitable scale touches on foreign affairs the star class hotel, take beyond the border traveler as main reception object. Beyond the border traveler mostly es from to the tourism developed country, there traveling standard is high, they to our country tourist facility, specially to serve, all weighs it by the international standard. The hotel management finally all must carry out the grade of service to e up. Joint capital hotel, no matter pools capital concrete form how, no matter the scale size, the general first lines service person generally speaking all is the Chinese citizens. Suspends in front of the joint capital hotel superintendent39。s influence, also has positively, also has negatively. Also needs to have to the young staff39