【正文】
onNe wBus in e s sQ ua li tyS e rv ic eProc es sImprov eme ntS ixS ig m aAWO 6 SM/HE ff ic ie nc y績(jī)效指標(biāo)圖 10%8% 10%R出廠零組件之早期損壞率小於 10%36%問(wèn)題於部門(mén)層級(jí) 可由管制儀表板 (Dashboard)中 呈現(xiàn)。 safety Competitive Operations Good working environment Pride Learning culture Cost efficient Reputable Progressive Satisfied Customers Customer Care Knowledge driven 長(zhǎng)榮航太公司之企業(yè)策略 2 s i x s i g m a 企業(yè)制造業(yè)頻道 Customer Partner Enhance flight safety amp。 STRATEGY ValueAdded Services Customers as Partners One Stop Center Strong EGAT Team Spirit Competent team Preferred 3rd party maintenance center Profitable Transparent to Customers Committed to quality amp。 quality Financial Increase contribution from 3rd party business Enhance Profitability Enhance cost effectiveness EGAT Inc. STRATEGY TREE Build economic value Strengthen customerpartner relationships Enhance customerpartner satisfaction 平衡計(jì)分卡之應(yīng)用 3 s i x s i g m a 企業(yè)制造業(yè)頻道 C lu st erM et ric sR ev enu e /St af fInd i r ec tC os t / S taf fInd i r ec tC os t /R ev enu eD i r ec tSB U Cos t/R ev enu eG EA EBu s i nes sD i s pat c hR ateIF SDF l i ghti nte r r upt i onD el ay % ofH um anErr orInd i r ec t MP/ Di r ec t MPSi x S i gm aG B Proj ec ts6S RedItem sT R N %At ten danc e L ev elIn hou s eSt af fR es i gna ti onR ateT ota lT r ai ni ngR ateR eport D ept . F IN F IN F IN F IN G EA E F M E VA MCD F M E VA Q AD ADD ( PS N ) Q AD Q AD Q AD ADD ( PS N ) Q ADA n n u alT ar g et sA ct u al%Q u ar t er lyT ar g t sA ct u al%BCDL M DB M DA M DC M DPM DM C DSPDQ A DRDDC PUF INA D DL SHG EA EGe ne ra t ingProf itC us t ome rSer v iceEH S amp。換言之,如下列公式所示之階梯函數(shù),並不是一個(gè)適當(dāng)?shù)钠焚|(zhì)損失量化函數(shù)。 強(qiáng)調(diào)流程分析也是 Six Sigma品質(zhì)改善方法的特色之一,若無(wú)法針對(duì)問(wèn)題流程進(jìn)行審慎研究,則容易忽略問(wèn)題之真正肇因,唯有審視問(wèn)題之所有流程,才能正確追蹤問(wèn)題之肇因所在,將問(wèn)題徹底解決。 。