【正文】 e carried out according to the requirements of the owner.
　　18. Supervise and inspect the service quality of each department and rectify the unqualified service in time.
　　19. Regular service quality assessment will be held regularly to improve service quality.
　　20. Other work assigned by the leader
　　Customer service staff training plan 2
　　1. Get up early (1 hour)
　　Stick to getting up at 8am every day and going online at 9:00 on time. The old saying is that it is morning. The early bird catches the worm. In the morning, you must prepare a nutritious and delicious breakfast for yourself. The body is the money of the revolution, and don’t harm your body for the sake of taobao night and day.
　　After eating, you can continue to do ten minutes of exercise, which is a lasting battle for taobao. Because the online shop customer service has to be equal to the work each day, can’t say that the morning business is not good enough to be able to get up later, so long time will develop a habit of sleeping. After that, you don’t want to get up. What is the most lack of taobao, what is most needed, do you understand? Time.
　　2. Organize and check the store (1 hour)
　　Every day spent at least half an hour’s time to check the online store of the self, see more, see more, look at the store what is insufficient, what need to modify the use a window is full. Not full will push it full, isn’t it remains to be on the baby, put it on, if there is any missed did not take the delivery order and no payment of the buyer, the initiative to destroy a torture by somebody else. There are also waiting evaluation, the evaluation of the attention, these jobs seem very small, when you are busy, you will reduce the burden to you, and then will not be busy
　　The online shop customer service plan 3, browse more, see more, more appearance (1 hour)
　　Every day spent at least one and a half to see taobao munity, learning how to learn, exchange their ideas, attentively reply tao friend posts, learn the somebody else essence placard is how to write, refer to, what is there inside the munity activities must immediately sign up for that sentiment is always you store the main force in the hot, this man, as long as a famous, that is not the same! You’ll find all the good things. Ha ha!
　　4. Original posts (2 1/2 hours)
　　It’s best to stick to at least one original post every day. Don’t be too much, but you must be good. Your post quality is not good, it is not your fault and after all the elite post is limited, this time did not choose you, as long as you have the heart, insist on writing, next time must be your turn! The flow of the essence is tens of thousands of, one but your post to add essence, your shop wants to be popular a few days, long term this, the next millionaire is you
　　5. Learning from peers (1 hour)
　　How do you look at the shops of your peers and see how they do it, pare the stores of your own, make up your own, and find out the corresponding adjustments made in the place where the shop is not sufficient
　　Online shop customer service plan 6, actively seek customers (2 1/2 hours)
　　This is the principle of the wide spread network mentioned in the last post. The custom