【正文】 體就是“顧客到、微笑到、敬語(yǔ)到”以及“來(lái)有問(wèn)聲、問(wèn)有應(yīng)聲、走有送聲”。229 Moreover, we’ve kept the price close to the costs of ，這已經(jīng)把價(jià)格壓到生產(chǎn)費(fèi)用的邊緣了。這一點(diǎn)你可以從我們的價(jià)格單看到，所有價(jià)格當(dāng)然要經(jīng)我方確認(rèn)后方有效。ll still be able to meet the 。210 I hope this will lead to further business between 。203 Anything else you want to bring up for ？204 We agree to insert a clause giving you a tenday grace 。195 Please give us your proposal if you39。t think you39。180 The contract will be sent to you by air mail for your 。s international can39。d like to clear up some points connected with the technical part of the 。d like to know how you reached your 。Could we see the specifications for the X200?我們可以看一下X200型的詳細(xì)規(guī)格嗎？ we also have test results that we39。Let39。m really positive that this product has all the features you have always 。This is our most recently developed 。It is said that a new policy is being put into practice in your foreign 。All will send the information on a piecemeal basis as we acquire 。s imagine a hypothetical case where we 。We really need more specific information about your 。I would not waste my time pursuing ，不會(huì)將時(shí)間浪費(fèi)在這里。As a matter of fact, we would like to discuss internally regarding item ，我們希望可以先內(nèi)部討論B項(xiàng)議題。Please proceed with your 。I think you probably know China has adopted a flexible policy in her foreign 。All these articles are best selling 。d appreciate your kind consideration in the ing 。s your general impression,may I ask?不知您對(duì)我們廠總的印象如何？I39。The efficiency is greatly raised,and the intensity of labor is ，而勞動(dòng)強(qiáng)度卻降低了。You39。請(qǐng)過(guò)目一下，好嗎？If you have any questions on the details，feel free to ，請(qǐng)?zhí)岢鰜?lái)。t be possible,much as we39。I can39。We39。re going out of your way for us, I 。第一篇：第一次接待客戶英語(yǔ)實(shí)用語(yǔ)句(3)Would it be possible to have changes in price?價(jià)格不能變了嗎？I think the price is not petitive enough我想這個(gè)價(jià)格沒(méi)有足夠的 競(jìng)爭(zhēng)力I am afraid the price is not acceptable恐怕我不能接受這個(gè)價(jià)格We can reduce the price by 30% if your order is big enough如果你訂購(gòu)量夠大的話價(jià)格可以降30%We can reduce our price to the level you suggested 我們可以降低價(jià)格到你的要求實(shí)用語(yǔ)句(4)介紹新產(chǎn)品This is our lastest model這是我們的最新模型Would you like to take a look at our new products?想看看我們的新產(chǎn)品嗎？Have you e across this kind of products before?您以前見(jiàn)過(guò)這種產(chǎn)品嗎？We hightly remend this kind of products我們極力推薦這中產(chǎn)品 作出保證We guarantee that those misprinted user manuals will be replace我們保證這些印錯(cuò)的用戶手冊(cè)將被換掉We promise to deliver the goods before 4 oclock this afternoon我們答應(yīng)您今天下午四點(diǎn)鐘前把貨送到Please let us know if the goods are not in good condition請(qǐng)告訴我們實(shí)話是否貨物不好歡迎語(yǔ)句Wele to our pany歡迎光臨我們公司Is this your first visit to our plant第一次來(lái)我們公司嗎？Is there anything you are particularly interested in?對(duì)我們的什么東西感興趣嗎？2 請(qǐng)對(duì)方詢問(wèn)Please feel free to ask any questions you want沒(méi)關(guān)系，請(qǐng)隨便問(wèn)什么吧Please stop me if you have anything to ask有什么就隨便問(wèn)吧Just let me know if you have any questions還有什么問(wèn)題嗎？實(shí)用語(yǔ)句(2)Our Administration Department is over there我們的行政部在那邊I will show you our Marketing Department我?guī)闳タ纯次覀兊氖袌?chǎng)推廣部Allow me to show you our showroom請(qǐng)?jiān)试S我?guī)闳タ纯凑褂[室吧There is a great demand for this product這種產(chǎn)品很好銷The goods are much in demand這種產(chǎn)品很熱銷This model is hot weleed by our clients這種產(chǎn)品深受我們的客戶歡迎第二篇：接待國(guó)外客戶常用英語(yǔ)小結(jié)接待國(guó)外客戶常用英語(yǔ)小結(jié)問(wèn)好 morning/afternoon/evening./May I help you? /Anything I can do for you? do you do? /How are you? / Nice to meet ’s a great honor to meet you./I have been looking forward to meeting to really wish you’d have a pleasant stay hope you’ll have a pleasant stay this your fist visit to China? you have much trouble with jet lag? 機(jī)場(chǎng)接客 me。It39。d have to pare notes on what we39。t say for certain 。d like ，但恐怕不行了。I can see you have put a lot of time into 。ll know our products better after this 。All produets have to go through five checks in the whole 。m impressed by your approach to 。53 We are happy to be of 。Your desire coincides with 。I39。Yes, we have been interested in new ，我們對(duì)新系統(tǒng)很感興趣。May I propose that we break for coffee now?我可以提議休息一下，喝杯咖啡嗎？If you insist, I will ply with your ，我們會(huì)遵照你的要求。Would you care to answer my question on the warranty?你可以回答我有關(guān)保證的問(wèn)題嗎？I don39。107 Our project must proceed at a reasonably quick one month is ample time, isn39。Just for argument39。我們收齊之后會(huì)立即寄給你。Our foreign trade policy has always been based on equality and mutual benefit and exchange of needed 、互通有無(wú)為基礎(chǔ)的。We39。I strongly remend this 。s move on to what makes our product sell so 。re sure you39。160 Why don39。167 The negotiations on the rights and obligations of the parties under contract turned out to be very 。t break ，我們不能違背。181 Don39。ll have any difficulty in pushing 。re ready for ，請(qǐng)?zhí)岢瞿愕姆桨浮?05 When the grace peroid expires, the contract is ,你仍未執(zhí)行合同的話,該合同就終止了。211 We39。216 I will keep you 。221 We offer you our best prices, at which we have done a lot business with other ，按此價(jià)我們已與其他客戶做了大批生意。230 Could you tell me which kind of payment terms you’ll choose? 能否告知你們將采用那種付款方式？第三篇：接待客戶心得體會(huì)接待客戶心得體會(huì)接待客戶心得體會(huì)1隨著現(xiàn)代社會(huì)人際交往的日漸頻繁，人們對(duì)個(gè)人的禮儀更是倍加關(guān)注。要主動(dòng)迎客，微笑服務(wù)；應(yīng)當(dāng)使顧客感受到你對(duì)他的熱情歡迎，并以此使顧客對(duì)你產(chǎn)生良好印象，促使雙方交易成功。作為一名商場(chǎng)一線服務(wù)人員，要用良好的儀容儀表和精神面貌來(lái)塑造精品百貨的良好的品牌形象，使我們的禮儀禮節(jié)和良好的服務(wù)能給顧客留下美好的印象?？蛻魜?lái)到我們這里，帶著對(duì)產(chǎn)品或服務(wù)的期待和需求。同時(shí)，我們還要具備良好的溝通能力和解決問(wèn)題的能力，能夠有效地與客戶溝通和協(xié)調(diào)，解決客戶遇到的問(wèn)題。最后，我們要向客戶道歉并給予合理的補(bǔ)償，以回饋客戶。同時(shí)，我們還要樂(lè)于幫助和支持同事，形成良好的`團(tuán)隊(duì)氛圍和合作關(guān)系。只有這樣，我們才能夠更好地完成客戶接待工作，提升客戶的滿意度和忠誠(chéng)度，為企業(yè)的發(fā)展做出貢獻(xiàn)。與客戶交談時(shí)，要注重禮貌，用恰當(dāng)?shù)腵禮儀和語(yǔ)言表達(dá)自己的觀點(diǎn)和建議，并對(duì)客戶提出的意見(jiàn)和不滿表示理解和尊重。接待過(guò)程中要關(guān)注客戶的感受和需求，讓客戶感到舒適和滿意。對(duì)于已成交的客戶，要做好售后服務(wù)，關(guān)注產(chǎn)品的使用情況和客戶的滿意度，及時(shí)解決客戶使用過(guò)程中的問(wèn)題，以保證客戶的滿意度和產(chǎn)品的口碑。作為企業(yè)的服務(wù)人員，我們要時(shí)刻保持微笑和禮貌，主動(dòng)關(guān)注客戶的需求和問(wèn)題，并及時(shí)給予解決。在這個(gè)過(guò)程中，我們也應(yīng)該保持耐心和耐心的態(tài)度，為客戶提供最優(yōu)質(zhì)的服務(wù)。作為一位銷售人員，我有幸參加了公司舉辦的一次客戶接待培訓(xùn)，受益匪淺。儀容儀表是對(duì)一個(gè)人形象的外在展示，直接影響著客戶對(duì)我們的第一印象。同時(shí)，選擇合適的座位也很重要，我們要根據(jù)客戶的身份和需求來(lái)安排座位，保持距離合適，并確保座椅的干凈舒適。最后，在客戶接待過(guò)程中，我們還要保持自己的專業(yè)素養(yǎng)和職業(yè)道德。通過(guò)這次客戶接待的經(jīng)歷，我深切體會(huì)到了客戶接待工作的重要性和技巧，也收獲了許多寶貴的經(jīng)驗(yàn)。我認(rèn)識(shí)到要做到事無(wú)巨細(xì)、處處關(guān)心。在面對(duì)客戶投訴時(shí)，我們要積極傾聽(tīng)客戶的意見(jiàn)，虛心接受批評(píng)，并及時(shí)給出合理的解決方案，努力挽回客戶的信任。我將用這次經(jīng)歷所學(xué)到的知識(shí)和體會(huì)，不斷提升自己的接待能力，為客戶提供更好的服務(wù)，進(jìn)一步提高企業(yè)形象，同時(shí)也希望能夠?qū)ζ渌麖氖驴蛻艚哟ぷ鞯娜擞兴鶈l(fā)和幫助。其次，前臺(tái)接待工作需要有高度的責(zé)任心。遇到這樣的情況，我通常會(huì)先聽(tīng)取客戶的意見(jiàn)和要求，然后冷靜地解釋和溝通，并尋找解決問(wèn)題的辦法。在平時(shí)工作中，我會(huì)利用閑暇時(shí)間進(jìn)行學(xué)習(xí)和閱讀，了解行業(yè)最新動(dòng)態(tài)和前沿知識(shí)，以提供更專業(yè)的服務(wù)。如果自己有事暫不能接待來(lái)訪者，應(yīng)安排秘書(shū)或其他人員接待客人。對(duì)來(lái)訪者的無(wú)理要求或錯(cuò)誤意見(jiàn)，應(yīng)有禮貌地拒絕，不要刺激來(lái)訪者，使其尷尬。一般來(lái)說(shuō)，在辦公室里，電話鈴響3遍之前就應(yīng)接聽(tīng)。”（作為單位辦公自我介紹：“您好！這里是xx單位部門名稱”