【正文】 pport and design cost effective and value adding business processes ? Provide tools and technologies that give the business a petitive edge (. Ebusiness offerings) ? Deliver business solutions rapidly half the time at half the cost ? Provide information and tools for better and faster decision making ? Manage cost effective infrastructure service that match the needs of businesses IT Core Competency/ Value Added ? Develop Vision and Strategy ? Design Products ? Manage Improvement Change ? Manage HR and Relationships ? Administration Support ? Applications Development ? Communications ? Client/ End User Support ? Data Management ? Electronic Collaboration ? Output Distribution Mgmt. ? Packaged Solutions ? Predelivery Planning Alignment ? Systems Management ? Manage Financial Physical Resources Capabilities ? Strategy and Value Realization ? Governance Program Management ? IT Alignment and Organization Effectiveness ? Project Management ? BU Service and Support ? Portfolio Management ? Data Management ? Technical Infrastructure ? Vendor Relationships ? Performance Metrics ? Financial Management Processes . Kearney 1/8510Color/37 The IT anization model represents the means for delivering services and solutions Customer Relationships Demand Management Order Fulfillment Manufacturing Procurement Business Unit A Enterprisewide Processes Business Unit B Business Unit C Business Unit D . Kearney 1/8510Color/38 Summary . Kearney 1/8510Color/39 ? Increase revenue from existing and new customers ? Quicker realization of Return on Investment for future acquisitions Tangible Benefits ? Reduce functional and business costs ? Decrease IT support costs ? Increase accuracy of invoices ? Improve customer retention — Customized service — Accurate and uptodate order information — Decrease order cycle times ? Decrease administration costs due to self service nature of webbased systems Strategic Imperative Implementation of the IT plan will provide substantial bottom line benefits while enabling the pany to achieve its strategic imperatives ? Lower incremental cost to serve the next customer ? Product releases will increase scalability and technical innovation Intangible Benefits ? Implement Class A MRP II practices more rapidly and with reduced infrastructure costs ? Access to global customer information for more effective pricing ? Support an integrated Customer Relationship Management strategy ? Provide an infrastructure for deploying the pany’s ebusiness strategy ? Improve access to emunities and global customers Growth/Agility Cost Improvement Customer Service and Retention Ebusiness . Kearney 1/8510Color/40 靜夜四無鄰，荒居舊業(yè)貧。 how we do things today may influence our future — but there are no sacred cows ? We must provide significant growth opportunities for our people to attract and retain a highly skilled and motivated staff ? We will share clear, unified munications at every level led by IT Leadership Team . Kearney 1/8510Color/22 Four parallel workstreams will contribute to development of the IT vision, strategy and deployment plan Organizational Effectiveness and IT Alignment Establish the IT Program Office Application Architecture Technical Architecture ? How should the anization be aligned to the businesses? ? What petencies should be developed to meet the challenges of today’s business climate? ? What specific application suite will best meet transaction processing requirements? ? What platform(s) is most effective for the chosen application suite? ? How should we support the pany’s ebusiness requirements? ? What process is required to prioritize and manage the IT portfolio? ? How should IT best involve senior management and the broader anization in the IT process? IT Strategy Project . Kearney 1/8510Color/23 Application Architecture . Kearney 1/8510Color/24 The applications architecture will result in an ERP “backbone” vendor selection and provide guidance and direction for all other applications All Applications C u s t o m e r s S u p p l i e r s Package selected Impact assessment Direction / value proposition Define Needs Overall guiding principles / rules apply Technical Decision Support Customer Relationship Management Enterprise Resource Planning (ERP) Supply Chain Collaborative Computing . Kearney 1/8510Color/25 ? Application Options – Vendor 1 – Vendor 2 – Vendor 3 – Vendor 4 – Vendor 5 – Vendor 6 ? Technical Options ? Database x,y,z ? Op System ? Computer ? Consensus with team ? Publish application architecture solution set ? Publish impact analysis Alternatives Decision/ Result The application architecture team is following a structured analysis process that test vendor solutions against our decision criteria Evaluation Criteria 1 Hypotheses/ Criteria Test Questions 2 Analysis ―Leverage / Synergy‖ 3 Evaluation and Decision Making 4 ? Compile evaluation criteria ? Define ―must meet‖ criteria ? Assign criteria weightings ? Develop test questions and hypotheses ? Perform option analysis ? Develop decision tree ? Develop fact base to test hypotheses ? Evaluate results against criteria and decision frameworks ? Agree decision Project Stage Gates Key Project Check Points . Kearney 1/8510Color/26 The vendors will be evaluated against four predefined dimensions, each of which will be weighted by business stakeholders Investment / Viability ? Software and hardware costs ? Bolton and interfaces costs