【正文】 ............................15 個性化服務(wù) ....................................................................................................................15 客戶服務(wù)發(fā)展期望 ..............................................................................................................15 總體期望 ........................................................................................................................15 呼叫中心發(fā)展期望 ........................................................................................................15 CRM 與個性化服務(wù)發(fā)展期望 ......................................................................................15 人事系統(tǒng)應(yīng)用狀況描述 ..............................................................................................................15 人事系統(tǒng)應(yīng)用范圍描述 ......................................................................................................15 人事系統(tǒng)應(yīng)用狀況描述 ......................................................................................................15 人事發(fā)展期望 ......................................................................................................................15 OA 系統(tǒng)應(yīng)用狀況描述 ...............................................................................................................16 OA 系統(tǒng)應(yīng)用范圍描述 .......................................................................................................16 OA 系統(tǒng)應(yīng)用狀況描述 .......................................................................................................16 OA 系統(tǒng)發(fā)展期望 ...............................................................................................................16 決策支持應(yīng)用狀況描述 ..............................................................................................................16 決策支持應(yīng)用范圍描述 ......................................................................................................16 報表系統(tǒng) ........................................................................................................................16 精算系統(tǒng) ........................................................................................................................16 統(tǒng)計系統(tǒng) ........................................................................................................................16 ETL.................................................................................................................................16 OLAP..............................................................................................................................16 現(xiàn)有決策應(yīng)用狀況描述 ......................................................................................................16 決策支持應(yīng)用發(fā)展期望 ......................................................................................................16 電子商務(wù)規(guī)劃 ..........................................................................................................................16 電子商務(wù)應(yīng)用范圍描述 ......................................................................................................16 門戶應(yīng)用 ...................................................