【正文】
. 最早問題在哪里發(fā)現(xiàn)的?3. 問題是如何發(fā)現(xiàn)的?4. 發(fā)生的問題與標(biāo)準(zhǔn)有什么不同?規(guī)格是什么?如何會產(chǎn)生不同的?(檢驗規(guī)范、圖紙、CATIA 文件、或不良極限樣品)5. 產(chǎn)生問題的項目如何測量的?測量系統(tǒng)是什么?測量系統(tǒng)出了什么問題?重復(fù)性?精度?6. 目前的情況會影響多少產(chǎn)品或汽車?(VIN 編號,影響到的工廠順序號或日期/時間和班次)7. 目前在戴姆勒克萊斯勒的工廠中發(fā)生率是多少?在供應(yīng)商工廠內(nèi)?良品數(shù)?不良品數(shù)?第二步:CONTAINMENT ACTION 臨時措施This section should identify those actions that “contain” the problem, ensuring no further defects are made and the customer is protected until permanent corrective actions are in place, an example may be to “hold” all suspect stock or “100% sort” for the defect condition. 這一步應(yīng)該識別包容問題的那些行動,保證不再產(chǎn)生進一步的不合格品并保護客戶,直到永久措施有效,例:保持所有可疑庫存或100% 挑選不合格品。Different methods can be employed to identify the root cause a simple and oftern effective way of identifiying the root cause is to ask WHY, WHY ... 5 times.確定一個問題根源可以有很多不同的方法一個簡單而有效的方法就是去問5次:為什么,為什么。Customer Containment: 顧客的臨時措施Confirm whether the Customer has implemented any containment action. If so clarify what has been implemented and verify suitability.確認(rèn)顧客是否采取了一些臨時措施。At this stage it may involve numerous actions / trials in attempt to identify those actions that will actually resolve the problem.在這個階段可能會涉及到大量的措施/實驗 ,來確定真正可以解決問題的措施Examples:例如 A trial production run. Indicate quantity and results. 進行試生產(chǎn)。Effective 有效性State the percentage effectiveness of the corrective actions as part of the verification.作為驗證的一部分,闡明糾正措施有效性的百分比。File signedoff copy in archive file文件簽字復(fù)印存檔。OTHER PRODUCTS/PROCESSES AFFECTED:其它受影響的產(chǎn)品/過程Confirm all other similar products that could be affected by this problem have been considered as part of the corrective actions.驗證所有的其它可能受此問題影響的相似產(chǎn)品是整個糾錯措施的一部分。如,故意試著做一個不良品,結(jié)果無法做。Example will it affect the integrity of the part and/or effect