【正文】 ............114. 流程管理 ..............................................................................................................116. 系統(tǒng)管理的需求 ..........................................................................................................117. 職責(zé)與權(quán)限管理 ..................................................................................................117. 系統(tǒng)監(jiān)控 ..............................................................................................................119. 操作日志管理 ......................................................................................................120. 系統(tǒng)日志管理 ......................................................................................................120. 數(shù)據(jù)備份 ..............................................................................................................1213 / 156第 5 章. 省級功能需求 ..............................................................................................................123. 面向信息管理的需求 ..................................................................................................123. 大客戶資料管理 ..................................................................................................123. 知識庫管理 ..........................................................................................................123. 產(chǎn)品管理 ..............................................................................................................123. 文檔管理 ..............................................................................................................123. 規(guī)則管理 ..............................................................................................................123. 面向業(yè)務(wù)運營的需求 ..................................................................................................124. 大客戶服務(wù) ..........................................................................................................124. 市場營銷管理 ......................................................................................................125. 銷售管理 ..............................................................................................................127. 面向經(jīng)營決策的需求 ..................................................................................................128. 綜合查詢需求 ......................................................................................................128. 綜合統(tǒng)計需求 ......................................................................................................128. 綜合分析需求 ......................................................................................................128. 面向綜合管理的需求 ..................................................................................................128. 團(tuán)隊管理 ..............................................................................................................128. 員工管理 ..............................................................................................................128. 考核管理 ..............................................................................................................128. 成本管理 ..............................................................................................................128. 工作計劃管理 ......................................................................................................129. 信息交流管理 ......................................................................................................129. 流程管理 ..............................................................................................................129. 面向綜合管理的需求 ..................................................................................................129. 團(tuán)隊管理 ..............................................................................................................129. 員工管理 ..............................................................................................................129. 考核管理 ..............................................................................................................129. 成本管理 ..............................................................................................................129. 工作計劃管理 ......................................................................................................129. 信息交流管理 ......................................................................................................129. 流程管理 ..............................................................................................................130. 系統(tǒng)管理的需求 ..........................................................................................................130. 職責(zé)與權(quán)限管理 ..................................................................................................130. 系統(tǒng)監(jiān)控 ..............................................................................................................130. 操作日志管理 ......................................................................................................130. 系統(tǒng)日志管理 ......................................................................................................130. 數(shù)據(jù)備份 ..............................................................................................................130第 6 章. 本地網(wǎng)級功能需求 ......................................................................................................131. 面向信息管理的需求 ..................................................................................................131. 大客戶資料管理 ..................................................................................................131. 知識庫管理 ..........................................................................................................131. 文檔管理 ..............................................................................................................131. 面向業(yè)務(wù)運營的需求 ..................................................................................................1314 / 156. 大客戶服務(wù) ...........