胸痛中心的時(shí)間流程管理(完整版)
【正文】 5. Discharge出院 Step 1: List all steps in the process from beginning to end. 將流程從進(jìn)入醫(yī)院到出院的每一步列舉出來 創(chuàng)建有效的流程圖 Step 2: Create a block diagram for every step, in sequence. 創(chuàng)建一個(gè)包含每一步的方框圖，按順序排列 創(chuàng)建有意義的流程圖 Step 3: Calculate the time currently required to plete each step and add that time to each box. 測(cè)出現(xiàn)在每一步所需的時(shí)間，并且將每一步所需的時(shí)間填寫在各方框中 創(chuàng)建有意義的流程圖 Step 4: Add the time from each box to calculate the Total Cycle Time. 將每一方框中的時(shí)間加起來得到總的時(shí)間 創(chuàng)建有意義的流程圖 Step 5: Identify those steps that do not add value to the process. 確定流程中的哪些步驟是沒有價(jià)值的或可以替代的 Nonvalueadded operations include waiting, transferring, documenting, any activity that does not address patient condition throughout the process. 沒有價(jià)值的步驟包括等待、轉(zhuǎn)移、文案以及任何在整個(gè)流程中對(duì)于病人的情況判斷無意義的工作。 ?Highlights places in a process where work is handed off from one person or department to another 強(qiáng)調(diào)流程中工作從一個(gè)人或團(tuán)隊(duì)被交接到另外一個(gè)人或團(tuán)隊(duì)的某一節(jié)點(diǎn) ?Helps all involved understand how their work impacts the work of others 幫助流程中的所有人理解他們的工作將會(huì)對(duì)其他人的工作產(chǎn)生怎樣的影響 Most errors occur during handoffs or transitions in care. 大部分的錯(cuò)誤發(fā)生在工作交接的過程當(dāng)中 Importance of Process Roles 流程中角色的重要性 ? Do we know who’s doing what? 知道誰在做什么 ? The steps in a process are usually performed by different groups of people acting in a “role” such as: 流程中的每一步都是由不同的角色完成的，比如：
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