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in doubt, ask about the expectations of the people you work with. New Consultant VP/Manager Caseteam Office Client “ Is he smart enough to get up to speed rapidly?” “ Is she experienced enough to help us solve our problems successfully?” “ Is she cooperative enough to integrate into the team and to add own value quickly?” “ Is he open enough to adapt to the office culture and influence it positively?” “ What does she bring to the party?” “ Is he a team player?” “ Is he arrogant or can I work with him?” Expectations and Differing Perspectives bc Copyright169。 Company, Inc. How to be a Great Consultant 9 Great Consultant When you start working, you hear different things about Bain and what others expect of you. “ You sign up. Then, they tell you what you are really up to.” “Get on a good case. Work for a good manager/mentor.” “If you are not involved in recruiting, that?s a bad sign.” “The first year you will probably do spreadsheets, spreadsheets, spreadsheets.” “A great analyst can get away with lousy team scores.” “Make a good impression on the VPs you are working with. That?s all that counts.” This module aims to tell you what you really can expect and what is expected of you. StartUp Expectations bc Copyright169。 1998 Bain amp。 1998 Bain amp。 1998 Bain amp。 Company, Inc. How to be a Great Consultant 24 Great Consultant Great consultants... ? execute on more than good analysis –develop excellent interpersonal and people management skills –selfassess for areas of potential growth –use feedback to achieve full potential ? proactively manage caseteam work, managers, and clients ? are aware of career milestones and their shifting roles, and actively manage transitions ? capitalize on opportunities to go beyond baseline performance to achieve distinguishing results in value addition, client relationships, munication, and extraordinary teams ? integrate caseteam work and firm assetbuilding into personal and professional aspirations Takeaways 。 1998 Bain amp。 1998 Bain amp。 1998 Bain amp。 Company, Inc. How to be a Great Consultant 10 Great Consultant Consultant expectations and roles are grounded in the Bain mission. Bain amp。 Company, Inc. How to be a Great Consultant 6 Great Consultant Bain VPs on what it takes to be a successful consultant... “ Few consultants have the total package when they arrive. The best consultants leverage either extraordinary analytical or client skills and then develop the rest over time.” “ Paradoxically, team skills are not a way that consultants distinguish themselves. Almost everyone we hire has excellent team skills based on where and how we recruit.” “ Over time, there is no substitute for the ability to quickly crack a tough business problem/analysis and design/execute an efficient path for gathering the data to back it up. This is what we do day in and day out. It creates client success stories and smooth team operations.” Successful Consultants: Bain VPs’ Perspectives bc Copyright169。 Company, Inc. How to be a Great Consultant 2 Great Consultant ?Key success factors ?The function of expectations in predicting consultant success ?Managing expectations for new consultants ?Evolving expectations for experienced consultants ?Key takeaways Agenda bc Copyright169。 1998 Bain amp。 1998 Bain amp。 1998 Bain amp。 Company, Inc. How to be a Great Consultant 13 Great Consultant What do we expect from you as a new consultant in the area of value addition? Identify the action/ answer that will lead to client value Pyramid the problem Plan the wo