【正文】 e 清咖啡 black(pure) coffee 加奶咖啡 white coffee 檸檬茶 lemonade 白蘭地 brandy 香檳 5 酒 champagne 葡萄酒 wine 紅葡萄酒 red wine 白葡萄酒 white wine 威士忌 whisky 伏特加 vodka 雞尾酒 cocktail 白酒烈酒 liquor 金酒（杜松子酒） gin 六、水果 (Fruits)： 蘋果 apple 香蕉 banana 葡萄 grape 櫻桃 cherry 橙（桔子） orange 梨 pear李梅 plum 草莓 strawberry桃子 peach 西瓜 watermelon棗子 Chinese date / jujube 菠蘿 pineapple 荔枝 litchi 哈密瓜 Hami melon 七、烹調(diào) 用語： 烘（焙、烤、烙） baked 煮 boiled 炸 deep fried 煎炒 fired 清蒸 steamed 烤 roasted 燜braised 冷的 cold 脆的 crisp 苦的 bitter 干的 dry 新鮮的 fresh 辣的 hot 冰凍的iced 清淡的 light 酸的 sour 甜的 sweet 餐廳常用語句： Wele to restaurant ． May I help you?歡迎光臨餐廳，我能為您做點(diǎn)什么呢？ Good evening Sir/madam． Do you have a reservation ?晚上好，先生 /女士，請問您有預(yù)定嗎？ Good evening． How many of you, please?晚上好，請問幾位？ Good evening． A table for two ,sir?晚上好，請問先生是兩位嗎 ? Good evening． Sir ,Are you alone?晚上好，先生，您是一位嗎？ How about this table?坐這張桌子怎么樣？ How about the table close /near the window?坐靠窗的桌子如何？ I’ m sorry． but there is no table available just now, would you care to wait． 對不起，現(xiàn)在還沒有空位，請您等一會兒，好嗎？ This way , please/Follow me ,please ,I’ ll show you to your table．這邊請 /請跟我來，我?guī)ツ淖弧? You’ d better check your 。 1 Let me inqure about it and I’ ll let you know as soon as possible .讓我來詢問此事，我會盡快答復(fù)您 。 1 Don’ t worry .We will help you to look for ,我們會幫您尋找的。 二、洗衣服務(wù) Laundry service. May I e in?洗衣服務(wù)，我可以進(jìn)來嗎？ Good morning, I’ ve e to collect your ，我來取您要洗的衣服。 According to our regulation, I think you should pay 220 規(guī)定，我想您得賠償 220元。 1 Most of Sichuan dishes are spicy and hot．多數(shù)川菜都比較辣。 I am afraid the tables are all engaged at the moment, Sir/Madam, would you mind to wait for a while? 11)謝謝，您就在大堂吧那邊坐著等會兒好嗎？如果一有空桌，馬上請您入座。 Your breakfast will be delivered in 20minutes. 28）如需收餐，請打電話 1到送餐部。 Thank you for you ing. Hope to see you next time。今晚的客人相當(dāng)多。因此，學(xué)會基本點(diǎn)餐說法，適當(dāng)?shù)脑儐柗?wù)生，并表達(dá)自己喜好，包管可以讓自己吃得道地又滿足。 Well done (medium/rare),please. 4. 餐廳用餐 旅途中品嘗異國美食時的興奮與期待，就好像買了彩券等待開獎一般，你永遠(yuǎn)不知道結(jié)果會是賓果或全軍覆沒，然而，無論結(jié)果如何，它都將是旅程中難忘的回憶。 May I have some more bread, please. 請給我一些甜點(diǎn)。ll show you to your table. Q: May I have a reservation for ten for tonight, please A: I39。ll find the sugar just over there. Q:請?jiān)谀馁~單上簽上您的名字和房間號 A:Could you sign the bill and add your room number, please Q:我上錯了湯 ,真抱歉 .A:I do apologize for giving you the wrong soup. Q: I39。 We39。s drink to our friendship!為我們的友誼干杯！ Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！ Cheers!(Bottoms!)干杯！ 1 How do you like Chinese food?您喜歡中國菜嗎？ 1 What do you think of our service?您對我們的服務(wù)有什么意見？ 1 Thank you for your ments(pliment, suggestions).謝謝您給我們提的意見（贊揚(yáng)、建議）。s our pleasure to serve our guests 。 1 Please don39。 2 They are altogether 175(one hundred and seventyfive) 175元。” “ Thanks for your suggestion/opinion.” “謝謝您的來電。如果您有任何事需要幫忙的，請隨時與我們聯(lián)系。 Hope to see you again./ I’ m looking forward to seeing you again./ Hope to serve you again. 2．謝謝您的光臨，祝您有一個愉快的晚上。許多客人都給予它很高的評價！ That’ s good choice. Many guests give high ments on it. 7．先生，您是住店客人嗎？您在這里住幾天呢？ Are you staying in our hotel , sir ? How many days will you stay here? Or How many nights will you stay with us ? 8．沒關(guān)系 /沒事 /別介意。 May I remend our house wine which is Montrose dry red wine from Spain? 6．如果您想喝辣一點(diǎn)的湯，我建議您嘗嘗墨西哥辣豆湯？ I suggest Mexico chili bean soup if you like something spicy? 20 7．您需要在等朋友的時候先喝點(diǎn)什么？ Would you like something to drink while waiting for your friend? 8．如果您想嘗嘗中國紅酒，您就嘗嘗煙臺產(chǎn)張?jiān)＝獍偌{吧。謝謝您的配合。 The soup has very rich taste. 17．對不起，那個已賣完了。這里六歲以下的兒童免費(fèi)。 Thanks for your suggestions, I’ ll call my manager here. 20．您可以簽房帳，當(dāng)您離店買單時，會在前臺見到這個帳單。我一會回來為您點(diǎn)單。 If you want to try some Chinese wine today, you could care for some Caber Sauvignon. It’ s one of the famous Chinese wine. It always sell good/it never goes the head. 9．我們的自助餐包括 60%的中式菜， 20%的亞式菜和 20%的西式菜。 I’ m sorry to disturb you./ interrupt you. 9．我們餐廳可一次容納 180人同時用餐。 Please enjoy a meal/ Have a good meal. 三．交流篇 1．您對您的用餐還滿意嗎？ Are you satisfied with your meal ? / How is everything ? / Is everything to your satisfaction ? 2． 餐廳的營業(yè)時間是從早上 6： 00 到晚上 12： 00，三餐均有自助餐和零點(diǎn)提供。 This table is too noisy/crowded/mess/far from the buffet. 3．這張臺離自助餐近，方便取餐?！? “ Have a nice day.” “祝您生日快樂！” “ Happy birthday to you!” 六、道別 (Farewell): “歡迎您再次光臨！” “ Wele back to our hotel.” “希望能再次見到您！” “ Wish to meet you again.” “祝您旅途愉快！” “ Have a pleasant/good journey/trip!” “希望很快能見到您！” “ Hope to see you soon!” 七、介紹 (Introduce): “您的房號是 8555。 2 You have made a good choice, you have very good ，眼力真好。 I will send someone up to your room right 。 1 I39。m afraid it39。 15 We39。t happen again. 前臺英語詞匯 1. Hotel personnel Director general 董事長 General manager () 總經(jīng)理 deputy general manager () 副總經(jīng)理 Department manager 部門經(jīng)理 Assistant manager ( ) 大堂副理 Executive on duty （ 行政值班經(jīng)理 Supervisor 主管 Captain 領(lǐng)班 12 Secretary 秘書 Accountant 會計 Cashier 收銀員 Hotel doctor 飯店醫(yī)生 Receptionist 前臺接待 員 Trainee 實(shí)習(xí) 生 Room attendant 客房服務(wù)員 Operator 接線員 Bellman 行李員 Waiter 餐廳男服務(wù)員 Waitress 餐 廳女服務(wù)員 Chef 廚師 長 Security 保安 2. Hotel department Human resources dept 人力資源部 市場營銷部 Food and beverage (Famp。s special Q: 餐廳是否有供應(yīng)素食餐 A: Do you have vegetarian dishes Q: Could you tell me where I could wash my hands A: Go straight ahead. Turn left. Q: I39。 My order hasn’ t e yet. 這不是我點(diǎn)的食物。用完餐付費(fèi)時，千萬別忘了確認(rèn)帳單數(shù)目，以及付些小費(fèi)表示謝意。 May I have a menu,please？ 是否有中文菜單？ Do you have a menu in chinese？ 在用晚餐前想喝些什么嗎？ Would you like something to drink before dinner？ 餐廳有些什么餐前酒？ What kind of drinks do you have for an aperitif？ 可否讓我看看酒單？ May I see the wine list？ 我可以點(diǎn)杯酒嗎？ May I order a glass of wine？ 餐廳有那幾類酒？ What kind of wine do you have？ 我想點(diǎn)當(dāng)?shù)爻霎a(chǎn) 的酒。 Nine o’ clock should be . 今天的推薦餐是什么 ?What do you have for today’ s special? 我們想要面對花園的位子。電話預(yù)約時，一定要詳細(xì)告知餐廳預(yù)約時間、人數(shù)與名字，并且最好詢問清楚是否需