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【正文】 ment process ? TCT drumbeat ? Process vs. functional ? AIP Management process ? AIP Management process ? Empowerment to teams ? CFT barrier removal process PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 13 Key Process Measures Process Concepts ? Processes consist of subprocesses (phases) ? Subsubprocesses can be reduced to work packages and process steps ? These steps are divided by the type of work performed, not by function PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 21 CrossFunctional Diagrams Symbology: TG’s basic symbol set for crossfunctional flow diagrams in a highlevel process are shown below. Process step Prepare Forecast Approve? Decision Repeat or rework step(s) Go Back to Step 2 Inventory (non firstin/ first out) or backlog Nondeterministic process step Design New Code Starts control Stockroom PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 23 CrossFunctional Mapping Procedure Initial Diagram ? Define scope ? List the sequence of activities that really occur ? Correlate activities with functions involved CrossFunctional Map ? List functions involved down lefthand side of paper ? Map activities from left to right corresponding to the advance of time PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 15 Key Process Measures ? Firstpass yield ?For the overall process, FPY is the product of the subprocess firstpass yields ? Ontime delivery ?Meeting the customerrequired delivery date with pleted deliverables PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 7 Key Business Processes ? TCT integration process ? Rollout process ? Administrative process Top Management Process Strategy / Planning Process Fulfillment Process TimetoMarket Process ? Sales and marketing ? Order entry ? Supplier management ? Manufacturing ? Delivery ? Conceptualization ? Design/development ? Market introduc
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