【正文】 在工作量大的情況下分配為一人收銀，一人登記推銷，另一人負責其他服務和聯(lián)系工作。酒店前臺實習總結(jié)7前臺作為酒店的第一接待部門，是最先對客人產(chǎn)生影響并做出服務的部門。在一開始的時候，我還是有些緊張，但是這么多天的工作經(jīng)驗也不是白做的，自己很快重新穩(wěn)定了自己，并按照流程進行了自己的第一次獨自工作。在培訓中，我將過去了解的和不了解的都重新的向著老師培訓了一遍，在這次的培訓中，我發(fā)現(xiàn)了自己在工作中的諸多問題，從基礎的學習中，我重新的糾正這這些錯誤，好好的改正了自己的問題。這一站，就是三個月。實習到此刻將近結(jié)束了，這是一段令人難忘的日子，有欣喜，有歡樂，有苦澀，有難過，這樣那樣的感觸真的無法用一言兩語寥寥概括。以前在家的時候，父母疼愛、衣食無憂，在學校的時候，又有教師的關心照顧，根本就沒有認真思考過自我的職責，此刻當自我有了一份工作的時侯才發(fā)現(xiàn)得一切其實都來之不易。在這近半年時間里，我發(fā)現(xiàn)要想走出學校步入社會擁有一份工作，首先要做的就是端正自我的心態(tài)，擁有一個社會人該有的心態(tài)。在學習中，我對酒店客人如何登記入住和結(jié)賬退房等的一些基本的前臺日常操作有了較為深入的了解并進行了實際操作。xxx酒店則定位為xx島最奢華優(yōu)雅的酒店之一，擁有518間寬敞舒適的客房及套房。半年的實習畫上句號，這段的實習，我得到了的鍛煉，實習的過程也使我從學生到在邁出社會時歷經(jīng)的過渡，為了自身的獨立，為了知識的運用能力，為以后正式踏出社會奠定結(jié)實的基礎。由于前車之鑒，我并沒有由于挨罵而變得很消沉，而是將他罵我當作一種鞭策。 在一次餐廳的盤點上，由于我做事的方法和態(tài)度讓我犯了一個錯誤。我記得每天經(jīng)理來上班就會問ricky（譚佩）在哪里，我還記得我們部門的hostess 經(jīng)常把我從pantry里面叫回吧臺。但是這段經(jīng)歷卻是寶貴的，這段經(jīng)歷讓我認識了自我，這段經(jīng)歷讓我變的成熟起來，這段經(jīng)歷讓我對于未來更加充滿了一份信心。對于學習完全失去了激情，對于未來充滿著迷茫?？Х葟d的對于酒店來說其任務就是承擔酒店住店客人的早餐和酒店的西餐服務。二、實習崗位用餐區(qū)服務三、實習過程和內(nèi)容首先是人事部對我們實習生及新來員工進行培訓，培訓的主要內(nèi)容是1基本概況以及企業(yè)文化。培訓大體為兩個月，但因人而異，可稍長或稍可短，培訓期間只上早班和晚班。前臺作為酒店的門面，是最先對客人產(chǎn)生影響并做出服務的部門。酒店前臺實習總結(jié)4剛到酒店的時候，很高興，對什么都覺得新鮮和好奇，可當正式上崗的時候，才發(fā)現(xiàn)，這份工作很辛勞。沒有豐富的接待經(jīng)驗，對業(yè)務不熟悉，使自己在實操中明顯有工作效率較低的缺點，操作起來也略顯生硬。在我們現(xiàn)有的操作流程中，沒有給客房服務員預留時間做房，經(jīng)常出現(xiàn)房間沒有做完就通知樓層開房，然后客房服務員經(jīng)常會有怨言。重新規(guī)劃從客人退房到置ok房的流程，盡量吸取客房和前臺兩方面服務員的實際經(jīng)驗，做出最有效率的操作流程和責任分工。由于這種基本沒有處于精細管理的狀態(tài)下，因此，個人的責任很不清楚，責任不清直接導致的就是權(quán)力不明，出現(xiàn)了問題的時候自然會互相推諉，這個問題不是通過教育培訓能解決的。前臺的工作主要分成接待及客房銷售，登記入住，退房及費用結(jié)算，客人答疑及服務要求處理，電話轉(zhuǎn)接，taxi外叫服務及飛機票訂票業(yè)務。與客人對話說明問題時，不要與客人爭辯，就算是客人錯了，也要有的耐心向他解釋。一、關注賓客喜好當客人走進酒店時，要問好，稱呼客人時，是熟客就要無誤地說出客人的姓名和職務，點十分，賓客會為此感受到的受到了尊重和。t even make a mistake,” but “be gains One word was my favorite, it saying “you can’t teach a man anything, you can only help him discover it within himself.”As the same with it, our country had an old word “give a man to fish than giving the fishing.” the same lesson was suit to the job, our manager taught us the importance of work and showed us something that didn’t ever , nobody would tell you whether you are right as the way you usually focused on the results, because the way you finished the work was a man who can carry a letter to Garcia Before I left my school, the reading league sent us a book, its name was “A Message to Garcia.”At first, I thought the book was Philosophical and its contents were too rich and it was regretful that I couldn’t understand that, I came to the hotel and worked day, I took out the book and decided to read it , I found it really was a treasure and it had many wonderful stories about someone worked all this book, I wanted to share several sentences to ’t work only for the high salary Once giving up, you will get more Just do a little more than you should do Work Consciously Facing with sb / to sth in a thanksgiving mood Learn the advantages from your boss Love your work Who will send a letter to Garcia? Every boss will hope all employers are not rapacious and highhanded, any more than all poor men are hoped his staff to be the man who does his work when the “boss” is away, as well as when he is at the man who, when given a letter for Garcia, quietly takes the missive, without asking any ludicrous questions, and with hidden intention of chucking it into the nearest sewer but deliver my opinion, his kind is so rare that no employer can afford to let him is needed and needed badly and he was the only one who can “Carry a Message to Garcia.” If I could, I hope I will bee this kind of Thanksgiving The first job brought me many , I think, I should thank my manager a taught me an important lesson: matter who you are, you must get some help from others on your you decided to do something and you tried your best to finish it, you would find, you ever got many unexpected ought to appreciate I got into the hotel, my reception manager taught me a lot, while she would leave in two weeks, it was thankful that there existed the one who was willing teach you my eyes, she was not only my teacher, but also my best matter what jobs I would do in the future, I would never forget the moment that taught me how to live, and how to enjoy the was the only way to success, if you had courage to accept it, your life would bee stronger and I was working in the hotel at the last month, I had to do an urgent to our resignations, the new employees must be trained, as we ever did, I was responsible for the training of the young people as soon as at that time, I found everybody had their shining point, which was worthy of new employees were enough clever, I taught them all the tasks in one day, such as how to make use of the excel printer、invoice printer、V5 system, and they both grasped very , I arranged them to order rooms on the internet、sell the goods、register the free VIP cards and hand out the was going The six months’ internship was over, in those days, the work left me many beautiful believed each person would rather to research a value in their efforts, which could make you discover what ability you have, in addition to, those recognize would help you to find out which road you should chose and the next moved me deeply was: only setting up your mind and trying your best, you will be realized your value and find your right matter what panies you would working in, no matter what would be your boss like, the most important thing you must do was matter which the reason you chose and stayed at somewhere, it would bring you proper with each position in real earnest, and you would enjoy the happiness that the jobs brought you believed the internship life had developed me some abilities, but I hoped I will reach a high altitude in the addition to, I hoped the one who will work on this position could achieve the biggest success and enjoyed the happiness from the work.第二篇：酒店前臺實習總結(jié)酒店前臺實習總結(jié)總結(jié)是事后對某一階段的學習或工作情況作加以回顧檢查并分析評價的書面材料，它可以幫助我們有尋找學習和工作中的規(guī)律，不如我們來制定一份總結(jié)吧。溝通能使客人多一份溫馨，也能消除賓客在酒店里所遇到的種種不快。不一樣的服務，解決各樣的問題。除通宵班為一人外，早班和中班都各有三人擔當。從各地的經(jīng)驗來看，這樣是可以有效的提高前臺接待和其他工作的效率，并且可以給客人以整齊，有秩序的感覺。這種轉(zhuǎn)換可能會有一些難度。酒店前臺實習總結(jié)3這次在xx酒店前臺的實習，是我真正意義上的一次脫離同學，脫離學校的寶貴的實踐活動。還有一種稱之為“解困文化”，也就是幫助客人解決難題的知識提供能力，“金鑰匙”就是典型，也是我在這次