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【正文】 business to find out. As a learning psychologist and instructional designer, he has accumulated 10 years experience designing software products and training programs for customers and employees. Along with Roy Cammarano, he has written Creating DoItYourself Customers: How Great Customer Experiences Build Great Companies. Honebein sees the selfservice industry drawing on five types of doityourself customers. The first is the transactional customer who is willing to carry out the transaction role of doing business. The next is the traditional customer。 01:04:1101:04:1101:04Tuesday, March 28, 2023 ? 1乍見(jiàn)翻疑夢(mèng)，相悲各問(wèn)年。 01:04:1101:04:1101:043/28/2023 1:04:11 AM ? 1成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積累。 上午 1時(shí) 4分 11秒 上午 1時(shí) 4分 01:04: ? 楊柳散和風(fēng)，青山澹吾慮。 2023年 3月 上午 1時(shí) 4分 :04March 28, 2023 ? 1業(yè)余生活要有意義，不要越軌。 01:04:1101:04:1101:04Tuesday, March 28, 2023 ? 1知人者智，自知者明。 2023年 3月 28日星期二 上午 1時(shí) 4分 11秒 01:04: ? 1楚塞三湘接，荊門九派通。 2023年 3月 上午 1時(shí) 4分 :04March 28, 2023 ? 1行動(dòng)出成果，工作出財(cái)富。 it was intended for music but those radical customers wanted more, so now we have pod casting. According to Honebein, the trick for businesses is determining what type — or bination of types its customers are and to design a system that satisfies them. Look at your business through the eyes of your customer type and address operations to that type. Betting on selfservice Looking at business through the customer’s eyes was the challenge facing Tim Yeltin, director of new development for Charlson Broadcast Technologies (CBT), a Northern Kentucky that has been bringing IT innovations to the horse racing industry since 1985. The psychology of self
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